Senior Retail Operations Manager

Job Description

Join LEGO Retail AMS in a pivotal role that shapes the future of our retail operations and customer experiences. As a Senior Retail Operations Manager at LEGO Retail AMS, you will be at the forefront of ensuring efficient operations and driving outstanding store support that enhances customer and employee experiences and operations. Here are five core responsibilities that make this role stand out!

Core Responsibilities

• Retail Operations Management: Lead all aspects of the day-to-day operations of 120+ LEGO retail stores in the US and Canada, ensuring adherence to company standards, policies and procedures, and leading internal communications.

• Performance Analysis and Improvement: Develop and implement strategies to enhance sales, optimize efficiency, and improve overall store performance, focusing on sales, cost control, net promoter score, and labor management.

• Leadership and Development: Provide leadership and mentorship to the retail operations team while fostering a fun, diverse, and inclusive work environment. Improve retail operations by working directly with the Director of Operations and West and East Region Senior Directors. Support the opening of new stores and remodels and provide store support through communications, pay processing, and requests from stores.

• Partnership and Collaboration: Collaborate with cross-functional team members, including Marketing, Safety, Loss Prevention, Allocation, and Supply Chain, to align retail strategies with broader business objectives. Cultivate strong partnerships with key collaborators to drive alignment and improve opportunities for growth and innovation. Additionally, work directly with PPC (HR) and the EMEA Operations team to drive global consistency in new policies and procedures.

• Compliance and Risk Management: Ensure compliance with relevant regulations, safety standards, and company policies in all retail operations. Through proactive risk management strategies, identify and mitigate potential risks to the business, such as reviewing policies, drafting new policies, and examining legal liabilities. These responsibilities encompass a broad approach to leading retail operations, combining critical thinking, leadership skills, and operational expertise to drive success in the dynamic retail environment of LEGO Group stores.

Play Your Part in Our Team Succeeding

You'll champion exceptional customer service. You will lead initiatives that enhance customer experiences and operational efficiency, ensuring that every interaction embodies LEGO Retail’s commitment to creativity and quality. You'll implement initiatives to enhance operations, such as special events, new digital programs, partnering with Global Excellence and Training teams, and Insiders (VIP) programs.

Do You Have What It Takes?

• Proven experience in retail operations management.

• Proven track record of successfully handling multiple retail locations and driving operational excellence.

• Strong leadership skills with experience in leading and developing high-performing teams.

• Exceptional communication skills, adaptability, and problem-solving abilities.

• Track record of innovation and a continuous improvement mindset in retail operations.

• Excellent analytical abilities and proficiency in data analysis for driving strategic decision-making.

• Alignment with The LEGO Group’s values of imagination, creativity, caring, learning, quality, and fun!

Relocation

There is no budget for domestic or international relocation for this role.

Additional details on this position

• The salary for this position has a range of $124,700 - $187,000 USD based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.
• This position will initially be based at 10 St. James Ave. in Boston, before moving to a new office location at 1001 Boylston St by mid-2025. Our hiring teams will discuss this with you during the interview stages.
• Our workplace enables our LEGO Group colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs