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Manager, Workplace Technology Services
SDI Presence LLCUnited Statesfull_timeVerifiedPosted 6 May 2026
💰 $150,000/yr($135,000/yr – $150,000/yr)
About the role
CompanySDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. Position SummaryThe Manager, Workplace Technology Services is responsible for leading and overseeing all end-user technology functions, including Field Services, Change Management, and IT Asset Management, in support of the City account. This role ensures the delivery of high-quality, reliable, and customer-focused IT services that enable day-to-day operations across all departments.The Manager will drive operational excellence, improve service delivery performance, and lead a team of technicians and support staff to meet and exceed service level expectations. SDI Presence Offers:
- A Competitive Salary range: $135,000 - $150,000/year
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
- Lead and manage the Field Services and End User Computing (EUC) teams
- Provide day-to-day direction, coaching, and performance management
- Foster a culture of accountability, responsiveness, and customer service excellence
- Oversee onsite and remote support activities across City locations
- Ensure timely resolution of incidents, service requests, and escalations
- Optimize technician dispatching, scheduling, and workload balancing
- Manage and enforce IT change management processes and governance
- Ensure all changes are documented, approved, and communicated effectively
- Minimize service disruption through proper planning and coordination
- Oversee lifecycle management of IT assets (procurement, deployment, tracking, and retirement)
- Ensure accurate inventory and compliance with City and contractual requirements
- Partner with procurement and finance teams as needed
- Monitor and report on SLAs, KPIs, and performance metrics
- Identify opportunities for process improvement and automation
- Drive initiatives to enhance the end-user experience
- Serve as a key point of contact for City stakeholders and internal leadership
- Participate in governance meetings and provide regular updates on service performance
- Collaborate with other towers to ensure seamless service delivery
- Bachelor’s degree in Information Technology or related field preferred
- 5+ years of experience in IT support, EUC, or field services
- 5+ years of leadership or supervisory experience
- Ability to work onsite 2-3 days/week
- Strong understanding of ITIL processes, especially Incident, Change, and Asset Management
- Experience working in large enterprise or government environments preferred
- Excellent communication, leadership, and organizational skills
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