Customer Service Representative – Post Sales , COOPER LIGHTING SOLUTIONS

Job Title

Customer Service Representative – Post Sales , COOPER LIGHTING SOLUTIONS

Job Description

About Signify  

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.  

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.  

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.   

More about the role  

This is an exciting job opportunity for you to light the way as a Customer Service Representative – Post Sales in Syracuse NY with Signify.

Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting.  

We are seeking a motivated and detail-oriented Customer Service Representative – Post Sales to join  our Ephesus Sports Lighting.

You will be the first point of contact for our customers, ensuring their inquiries and claims are handled efficiently and effectively. Your role is crucial in maintaining high customer satisfaction and supporting our operational goals.

Key Responsibilities:

• Claim Intake: Process all claim forms and convert them to quality notices

• LOA Verification: Cross-reference the Letter of Authorization (LOA) to confirm the serviceability of reported claims.

• Warranty Management: Handle warranty claims for materials in accordance with warranty terms and conditions.

• Escalation Management: Review and take ownership of escalated claims when total service costs exceed established thresholds, ensuring resolution within a 2-business day SLA.

• Data Management: Provide data input for QN and site history, collaborating with Project Management team to enhance understanding for failure analysis.

• Customer Interaction: Serve as the primary point of contact for customer inquiries, providing timely and accurate information.

• Documentation: Maintain accurate records of customer interactions and claims, ensuring all documentation is complete and compliant with internal guidelines.

More about you 

• High School Diploma with relevant experience.

• Two years of customer experience

• Strong communication and interpersonal skills.

• Familiarity with SAP system

• Claim processing experience preferred.

• Detail-oriented with excellent organizational abilities.

• Ability to manage multiple tasks and prioritize effectively.

 *Must be legally authorized to work in the United States without current or future company sponsorship needs.

Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.

Everything we’ll do for you 

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people. 

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Salary Range: $33.61 -  $49.29 hr

Benefits Overview:  Company subsidized benefits plan offerings that include Medical, Health Savings Account, Dental, 401K retirement plan with company match, Employee Stock Purchase Plan (ESPP), Paid Time Off, including paid vacation, holidays/personal days, tuition reimbursement and products discounts. Ability to purchase supplemental benefits that include supplemental life insurance, dependent life insurance, vision insurance and Accidental Death & Dismemberment insurance, health care flexible spending