Intake Coordinator – Regional Peer Services

Description

Are you great at assisting and connecting people to resources? If so, our Intake Coordinator – Regional Peer Services position maybe be a great fit for you!

As an Intake Coordinator, you’ll provide information and referral services with resources and options that are necessary in making informed choices about living, learning, and working independently.    

Independent Living, Inc., is a progressive and dynamic cross-disability services organization and a leader in the provision of peer services in the Hudson Valley region. As an Intake Coordinator – Regional Peer Services, you must have excellent written and verbal communication and attention to detail skills. Must have the ability to multitask, engage and assess the needs of individuals, as well as computer experience with various programs and databases. The minimum educational requirement is a High School Diploma or equivalent. Bachelor’s Degree, preferred. CRPA and/or NYCPS certifications, preferred. Bilingual; fluent in both Spanish and English. Must have lived experience with substance use disorder and/or mental health disorders and a willingness to disclose that experience when necessary.

Individuals with disabilities are encouraged to apply.

DUTIES AND RESPONSIBILITIES:

• Supports the following programs: Onward Recovery & Reach One in the following counties – Orange, Rockland, Sullivan, Ulster, Dutchess, & Westchester, Putnam. 
• Provides excellent customer service and support and creates a welcoming front office environment.
• Greets, engages and assesses individuals’ needs for Independent Living (IL) services, both in person and via the phone. Responsible for triage of consumers. Routes calls and walk-ins to appropriate staff and handles scheduling.  
• Initiates completion of intake forms; compiles intake packets (Reach One, Onward Recovery, PeerRx, Group) that include intake form, CSR documents, and HIPAA forms and gives them to appropriate staff members with new referrals.
• Maintains a list of all program rosters and distributes new referrals to the appropriate staff members.
• Schedules an initial visit for all new consumers with the appropriate staff member. Is responsible for rescheduling appointments if a staff member is out unexpectedly.
• Orients new RCOC members to the center.
• Ensures that all vouchers are scanned and filed in the appropriate program’s i-drive folders.
• Accompanies other staff members in the field when transporting a consumer to treatment.
• Facilitates support groups and sober social activities as needed.
• Compiles and distributes the monthly RCOC calendar. Creates flyers for all calendar events, groups, & activities.
• Maintains an email distribution list to communicate RCOC events, calendars, activities, and announcements.
• Assists and serves as a mentor for RCOC volunteers and interns. Maintains volunteer/intern records and enters corresponding data into the appropriate data form in the agency database.
• Makes appropriate connections/linkages to internal and external resources and enters corresponding service referrals in the agency database.
• Provides short term core IL services that promote personal growth, self-advocacy and empowerment.
• Develops a deep understanding of current and emerging resources (also known as independent living resources – ilr) and federal and state disability rights laws.
• Enters service documentation for all services directly provided by the Intake Coordinator in all programs (Reach One and Onward Recovery – all counties).
• Provides information and referral services and assist individuals in making necessary informed choices about full inclusion of people with disabilities.
• Provides individual and systems advocacy. 
• Provides a set of core services geared toward promoting self-help, equal access, peer role modeling, personal growth and empowerment.
• Provides counseling, time and attention, empathy, validation, someone to confide in and trust, guidance and modeling of effective community living on an as-needed basis, throughout the period of transition. Share ideas and experiences about living with a disability in order to gain greater awareness and control over one’s own life.
• Teaches independent living skills that help people become self-sufficient in areas such as housing, travel transportation, personal self-management, employment, financial management and self-advocacy.
• Offers employment readiness services to support consumers in their efforts to prepare to enter or re-enter the workforce (i.e. help with preparing resumes and completing job applications).
• Assists consumers with access to treatment (inpatient, outpatient, detox, MAT). This includes cal