Service Writer

Description

The Service Writer communicates estimates, scheduling, and work details to customers. This requires a firm mechanical understanding of trucks and trailers, along with the ability to communicate the work performed in a knowledgeable and detailed manner.

DUTIES & RESPONSIBILITIES

• Create detailed work orders for Class 8 equipment repairs or maintenance.
• Provide cost estimates and obtain customer approvals for service work. Estimate, schedule, and invoice repairs in a knowledgeable manner.
• Responsible for providing supporting documents to determine warranty coverage
• Document requests by the customer such as determining method of payment, authorizations, purchase order numbers as required
• Acquire customer approvals, provide estimates, book & close all service tickets
• Offering knowledgeable recommendations for additional services and products.
• Maintaining detailed records of customer interactions, repairs, and inventory.
• Delivering exceptional customer service to ensure satisfaction and repeat business
• Must be able to communicate well to document enough information to properly diagnose the vehicle. 
• Stay informed about semi-trailer parts and repair techniques.
• Schedule preventive maintenance and discrepancies into service center

Requirements

KNOWLEDGE & EXPERIENCE

Firm mechanical understanding of Class 8 equipment.