Clinical Account Manager

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear and be heard. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear or acoustic implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Location: This is a field based role covering South Central, UK. This territory includes Cambridge, Oxford, Surrey and surrounding areas

About the Role

As a Clinical Account Manager, you will be the clinical face of Cochlear within your territory—delivering expert support, training, and guidance to hearing implant centres. You’ll work closely with surgical and sales teams to grow our customer base, support product rollouts, and ensure the highest standards of clinical care and product usage.

Key Responsibilities Include:

Business Development

• Expand and manage a portfolio of hearing implant centres.

• Drive adoption of Baha, Osia, and Cochlear Implant (CI) technologies.

• Implement strategic plans using Miller Heiman methodology and CRM tools.

• Conduct quarterly business reviews and collaborate with Surgical Account Managers.

Clinical & Product Support

• Deliver expert audiological support across the full Cochlear product portfolio.

• Provide training and troubleshooting support both remotely and in person.

• Support clinical trials, software installations, and product upgrades.

• Lead workshops and contribute to UK/Ireland audiological and surgical training courses.

Customer & Market Strategy

• Develop clinic plans and growth strategies for key accounts.

• Build strong relationships with healthcare professionals and stakeholders.

• Support professional development programs and KOL pipeline development.

• Collaborate with NHS trusts, boards, and procurement teams to ensure seamless service delivery.

 Team Collaboration

• Engage in regional sales meetings and strategic planning.

• Foster cross-functional teamwork aligned with global strategies and HEAR behaviours.

• Contribute to continuous improvement initiatives and internal training.

About You. As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:

Required Skills and Experience

• Extensive practical experience with hearing implants (CI and BCHI).

• Strong Audiological background with post-qualification experience.

• Proven ability to deliver clinical training and presentations.

• Track record of successful sales and account management.

• Excellent interpersonal, time management, and communication skills.

• Strong influencing and negotiation skills, couple with a solution orientated mindset.

• Ability to leverage data in driving strong commercial decisions

• Strong Communication Skills, clear, confident, and persuasive communication across clinical and business settings.

• Proficiency in Microsoft Office and fluent English.

Why choose us?

For 40 years, Cochlear has been creating reliable products that continue to keep people connected to the world and to each other. We help people of all ages to hear in more than 180 countries around the world. Our technology connects people to life's possibilities and to the people who matter most. We have over 4000 employees globally dedicated to improving people's lives. To date, we have Invested over $2billion AUD in research and development.

Cochlear Offers You:

Competitive salary

25 days holidays (plus UK Bank Holidays)

company pension

flexible working patterns and the possibility to work remotely up to 40% per week

yearly salary review

Pension scheme

Group Life Insurance

Group Income Protection

Employee Referral Bonus

Service Anniversary Reward

Cycle to work scheme

Vitality health care

Medicash cashplan

free use of gym on business park and paid exercise classes available

This is your chance to be part of a premier organization with a great culture, working in a dynamic, growing and rapidly evolving environment to deliver outstanding results that benefit