Quality Consultant (Remote in Pittsburgh, PA)

This position is remote and based in or near Pittsburgh, PA. Drive hotel performance and consistency through standards evaluations and quality processes in an assigned regional area for both: Franchise and CMH (Company Managed) hotels. Analyze guest feedback to identify areas of opportunity. Consult with hotel management and develop action plans by reviewing available data and recommending strategies for improvement. Support growth initiatives by delivering real time data from the field.

Your day to day  

• Work with assigned portfolio of hotels to evaluate and document product quality levels through the use of the standardized Standards Evaluation process and software.
• Schedule and conduct onsite visits with focus on hotel openings, standards Evaluations and re-visits in order to measure overall quality and consistency levels pertaining to brand standards, life safety, cleanliness, physical condition and design and construction.
• Schedule and conduct Specialized Visits:
• De-identification visits of hotels no longer in the system, to meet stipulations in the License Agreement
• Incident reports to record physical damage and potential health concerns
• Construction visits to deliver real-time data regarding building progress
• Guest satisfaction focused visits to increase hotel performance
• Participate in any assigned projects
• Consult with hotel management and/or ownership on opportunities to drive consistency, improve physical condition and service levels.
• Develop action plans as a guide for hotel management/ownership; listing any opportunities and actions required for improvement along with target dates for completion.
• Prepare and provide short recap to internal business partners, recapping the hotel visit, findings and recommendations.

 

What we need from you 

 

• Bachelor's Degree in Business, Hospitality Hotel Administration, or a relevant field of work, or an equivalent combination of education and work-related experience.
• Minimum 3 to 5 years progressive work-related experience in hotel operations or equivalent preferred. Demonstrating proficiency in multiple disciplines/processes related to the position.
• Demonstrate clear and concise communication skills, including adapting both verbal and written communication to the needs and level of the audience.  Required to use consultative and persuasive communication skills to effectively implement programs or resolve compliance issues with hotel owners/operators.
• Demonstrate working knowledge of personal computers; including Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint etc.).
• Demonstrate ability to effectively schedule appointments and travel to maximize efficiency and minimize cost.
• Demonstrate strong problem solving and time management skills.
• Demonstrate the ability to maintain a consistent, high quality customer-focused orientation, and to respond to individuals in a manner and timeframe promised.
• Knowledge and understanding of quality standards and hotel operations or similar environment preferred.
• Attention to detail and ability to manage multiple tasks required.

 

Travel - 100%

 

Location – This job is primarily remote. The selected candidate should reside in or near Pittsburgh, PA.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?