Job Description Summary

BD

BD is a leading global medical technology company that develops, manufactures and sells medical Devices, instrument systems and reagents. The Company is dedicated to improving people’s health throughout the world. BD is focused on enhancing the quality and speed of diagnosing infectious diseases and cancers, and advancing research, discover and production of new drugs and vaccines. BD’s capabilities are instrumental in combating many of the world’s most pressing diseases. Founded in 1897 and headquarter in Franklin Lakes, New Jersey. BD employs associates in more than 50 countries throughout the world. The company serves healthcare institutions, life science researches, clinical laboratories, and pharmaceutical industry and general public. For more information please visit www.bd.com

Position Summary

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Key Deliverables and Responsibilities include:

• Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision.

• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.

• Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.

• Establish and foster positive business relationships with customers and peers

• Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.

• Provide ongoing feedback to customers in regards to instrument repair and status.

• Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support

• Work closely with district team leads and dispatch to schedule and support customer base.

Qualification:

• High School diploma required. Associates degree in electrical, mechanical or similar engineering or Biomed program preferred. Equivalent Military training preferred.

• Must be computer literate in Microsoft word, excel, PowerPoint and be able to apply computer based tools for reports, email and general communication

• Ability to work both in individually and in team setting.

• Must be able to collaborate with customers, peers and support personnel in a positive manner as well as the ability to think and act in a logical and methodical way.

• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.

• Current valid Driving license and good driving record over the last 3 years is required

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see th