EUV Shift Team Lead

Introduction  

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA. 

The Customer Support (CS) organization is responsible for the installations, qualification, repair, and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of knowledge to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. 

Role and Responsibilities

The EUV Shift Team Lead will report to a Fab Operations Manager and set the operational course, technical direction, employee development and leadership to a team of engineers who provide support to ASML customers. They will be responsible for flawless execution and co-ordination of technical and operational activities completed by ASML personnel at the customer site are mission critical. They will manage and coach a group of engineers assisting them on their individual growth journeys.  This position is a leadership role in a 24x7 support organization.  As part of a small team that functions 24x7 they are the first point of contact for both operational needs as well as organizational needs.  They own their reports and are accountable for all of their output. This includes performance, skills management, quality, and above all safety. 
 

This team leader will work together with the current EUV leadership team to support the 24x7 shift engineers. The shift engineers will formally report into them.  They will flex working hours to match the same shifts as their team. They will ensure continuous support for the 24x7 operations in both personnel scheduling and skills management for a team of 8-15 engineers.  
 

Other responsibilities include:

People Leadership  

• Lead a local customer support team, creating synergy and collaboration with other teams and ASML’s customers. 

• Creating an environment of trust, open communication, creative thinking, and cohesive team effort.

• Build an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured development. 

• Identify team needs including hiring, development, and performance management. 

• Consistently manage team according to ASML policies, procedures, and processes. 

• Meet individually with your Team Members in a 1:1 no less than one meeting per month. 

Operational Leadership 

• Safety: Ensure all operations are performed in a safe environment and drive towards a culture of safety first. 

• Quality: Proactively identify and implement process improvements that enhance quality excellence, first time right and minimum variation. 

• Cost control: Drive initiatives regarding cost control and align your team to meet key performance indicator targets. 

• Customer interface - understand expectations, needs and drives quality and timely execution. 

• Supervise technical progress and proactively drive solutions with an empowered team. 

• Manage the operational, short-term workforce planning. 

• Internal and external stakeholder management.

• Support team during high pressure escalations. 

 
Education and Experience

• Must have a Bachelor degree in a technical field; or equivalent education and experience.  

• Minimum of 4-6 years of work experience in field/operations management.

• Prior leadership experience strongly preferred.

• Familiarity with ASML technologies a plus.

Personal Skills  

• Strong sense of ownership. 

• Focus on understanding details.

• Outspoken with good interpersonal skills.

• Able to work under minimal supervision. 

• Ensure and enable the team to work safety.

• Motivate, inspire, and influence others.

• Ability to build and extend trust. 

• Flexibility to support the business and or needs of the team. 

• Dynamically assign priority based upon the situation of the customer and internal needs.

• Clear and effective communica