Patient Access Representative

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Admitting and Registration-Cleveland Clinic Mercy Hospital

                      

Job Code

U99943

                     

Shift

Days

                       

Schedule

12:00pm-8:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.      

 

A caregiver in this position works full-time| 12:00pm—8:30pm| rotating weekends and holidays. 

 

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and two years of experience in a customer-facing role  

• OR Associate’s Degree and one year of experience  

• OR Bachelor’s Degree 

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year 

• Basic PC software application knowledge and ability to use multiple data systems 

• Excellent communication, organizational and interpersonal skills 

Physical Requirements:

• Ability to communicate and exchange accurate information. 
• Ability to perform work in a stationary position for extended perio