Senior Operations Manager - asterid at The Music Center

 

Salary: $70,000 - $80,000

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As an Senior Operations Manager, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities 
* Holds team accountable to steps of service to deliver great guest service
* Ensures that team members consistently deliver heartfelt hospitality to every guest, every time
* Ensures team members have the tools necessary to complete their jobs
* Ensures show quality standards are maintained at all times
* Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
* Regularly obtains feedback from clients and guests to improve operations
* Supports and communicates Levy initiatives
* Respond and assist in any departmental guest service issues
* Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards
* Acts as a liaison with the team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance
* Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
* Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
* Ensures that all security, safety and sanitation standards are achieved
* Achieves daily sales and assigned cost goals
* Achieves assigned budget goals
* Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
* Employs good safety and sanitation practices
* Practices proper product control and handling of all inventory and equipment
* Follows and enforces responsible alcohol service policies
* Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook 
* Forecasts and adequately schedules team members to meet operational needs and desired targets
* Uses all performance management tools to provide guidance and feedback to team members
* Promotes a cooperative work climate, maximizing productivity and morale
* Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
* Interviews, hires, trains and develops team members according to Levy guidelines
* Displays a positive attitude towards team members
* Mentors department managers to develop their skills and leadership abilities
* Other duties and responsibilities, as needed
 

Skills and Experience
* 5+ years of experience in a food and beverage operational position
* High level of computer literacy
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

 

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is n