Lead Administrative Assistant

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• Reporting to the Department Manager, provide administrative support in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. Perform all duties assigned by the Manager. Serves as a point of contact for customers and employees in manager’s absence. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times.

Responsibilities

• Provide prompt and courteous service: both on the phone and in person.
• Demonstrate friendliness and proper phone etiquette with every customer.
• Maintain a professional appearance and work area consistent with the Handbook.
• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Be familiar with procedures for handling all aspects of customer complaints or disputes.
• Resolve any customer complaints in a friendly, courteous manner. Advise the Manager of all serious complaints or incidences.
• Compile information needed for various reports and assist in coordinating project-oriented duties at the direction of the Manager.
• Maintain various files and confidential data; produce confidential reports and correspondence for the Manager.
• Serves as the point person for employees and customers and is the Manager Back up for all office duties. 
• Trains Administrative Assistant on the department office tasks. 
• May be responsible for purchasing office equipment for various departments.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Maintain a good flow of communication with the department personnel.
• Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance and safety. Advise Facilities of all breakdown and maintenance needs immediately.
• Make sure all area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• A minimum of (3) three years of office assistance and/or customer service experience preferred.  
• Previous auction experience preferred.  Automotive background would be helpful. 
• Strong computer ability with knowledge in Google Suites or Microsoft Office Suite including Word, Excel and Outlook.
• Ability to work independently and exercise good business judgment and discretion to analyze and address opportunities.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong multitasking skills along with the ability to adapt to changing work environments.
• Excellent verbal and written communication skills in English.
• Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
• Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

 

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll