Market Director, South Florida (Miami)

Market Director, South Florida (Miami)

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a FBB Market Director to join our team in South Florida. Responsibilities include leading and developing a team of Boutique Directors across multiple states, with a focus on owning and driving the business through creation of a high-performance and brand-focused culture, with an exceptional client and employee experience leading to increased sales and loyalty.

What impact you can create at CHANEL: 

Retail Leadership & Team Development: 

• Recruit, coach, and develop a team of Boutique Directors and build appropriate succession plans. Provide a key focus on elevation of leadership capabilities across the boutique management team​
• Support Boutique Directors in recruiting, coaching, and developing boutique teams​
• Assist in implementing performance feedback, coaching and succession plans​
• Conduct regular market visits to maintain visibility into day-to-day operations and team development​
• Partner with the Education team to execute training initiatives for retail teams​

Client Experience & Development: 

• Support the execution of client experience programs, services, and events​
• Ensure brand standards are maintained across all locations​
• Assist in identifying community engagement opportunities and brand partnerships​
• Gather client insights and best practices to share with corporate teams​
• Support F&B in Fashion

Financial &Operations Performance: 

• Monitor key KPIs such as sales, traffic, and conversion to identify trends and opportunities​
• Partner with Boutique Directors to implement business-driving strategies​
• Support P&L management of boutique expenses and adherence to company policies​
• Ensure operational excellence for boutiques, including enforcement of policies, internal control procedures, audit and inventories, support for planning and execution of new store openings and events, and scheduling fairness and optimization

You are energized by: 

• The history and heritage of The House of CHANEL 

• People leadership and development 

• Fostering a meaningful client experience centered around inclusion and connection 

• Building collaborative partnerships and relationships 

• Being comfortable in the middle of complexity and ambiguity 

• Multi-tasking within projects in a dynamic, fast paced environment 

• Creativity and innovation by testing, learning, and taking new risk 

What you will bring to the team:

• Ability to thrive in a team environment and work collaboratively 

• Understanding of, and passion for client experience 

• Excellent communication skills 

• Foreign language skills are preferred but not required 

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