Chief Information Officer

Salary range is $140k to $450k, with a midpoint of $295k.  New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

The CIO oversees the IT department while balancing priorities and resources to ensure that critical needs are met and protected using a measurable and documented approach to increase accountability, transparency and efficiency. They are responsible for creating, implementing, maintaining, and sharpening an overall IT strategy that aligns with overall ST strategy, goals, and values. This role assists the Deputy CEO, Finance and Business Administration, and Agency executive leadership team to ensure IT operational excellence across the Agency and perform other duties directed by the Deputy CEO, Finance and Business Administration.

The Chief Information Officer (CIO) oversees Information Technology (IT), and acts as a strategic partner with Operations Engineering Technology (OET) on strategies and capabilities across the Agency. This role maintains close communication and coordination between IT, OET, and other functions across departments, to ensure that IT and OET initiatives meet the Agency’s operational needs.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. The selected candidate may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides vision and leadership for developing, implementing, and modernizing the Agency technology strategy in alignment with prior IT assessment and the Agency’s overall mission and goals.
• Leads the Agency in identifying and evaluating emerging technologies and trends that drive innovation and adapt to changing needs and opportunities.
• Leads the review of, evaluation, and recommendations of IT platforms, application systems for Agency and passengers, databases, portals, web services, BI and AI tools, and other technologies.
• Leads the management of functional teams by developing and implementing short- and long-term (12-36 months) business goals, strategy and performance measures; cascades Agency targets within annual business plans.
• Leads the planning of, development, and management of the capital expenditure budget for IT to ensure compliance with strategic direction consistent with agency objectives.
• Leads IT, functional, and cross-functional project teams to address and solve business and operational issues from product development and requirements to research, feasibility, prototyping of new technology, and the maintenance and refresh of the existing Agency technology portfolio.
• Drives and sustains Agency-level IT and OET efficiency and sustainability.
• Oversees and is responsible for adherence to government regulations and guidelines for technological systems and safeguarding of data.
• Advises the Deputy CEO and the leadership team on IT matters, including developing and enforcing policies and strategic plans for technology, data, Business Intelligence, and Artificial Intelligence in support of Agency priorities and goals.
• Leads and advises efforts to align technology solutions based on collaborative understanding with other senior leaders, departments, and stakeholders.
• Ensures IT services are provided with exceptional customer service and the highest level of ethical standards to Agency and passengers.
• Supports Department leadership in making strategic long-term decisions for Agency in line with the overall organization-wide strategy.
• Makes decisions or judgments that are strategic and sometimes unprecedented, impacting their segment of the organization.
• Sets or changes the operational plans and goals for multiple functional teams.
• Exercises authority for all personnel actions at the Division level, following long-term plan.
• Allocates resources in ways that may compromise the performance of one work functional team in order to optimize results of the overall IT Division in support of the overall Agency priorities.
• Creates workforce and staffing plans and ensures availability of human capital necessary to accomplish planned business results; liaises with other Divisions or Departments on enterprise-wide resource planning.
• Develops succession and career developing management plans which increases the leadership bench strength and sustainability of subordinate teams. Mentors and guides professional development of staff to meet individual and organizational long-term workforce goals and succession plans.
• Collaborates and meets on a regular basis with Agency stakeholders and leaders.
• Leads the coordination of IT activities with other agency departments and divisions, outsi