Customs Operations Specialist

Xometry is seeking an experienced Customs Operations Specialist to support our EU export operations. In this role, you will ensure the accuracy and compliance of export documentation, coordinate with customs brokers and authorities, and provide guidance on complex and non-standard shipments.

You will work closely with our logistics, warehouse, technical, finance, and IT teams to resolve operational issues, support month-end activities, and improve customs processes through automation. This position is ideal for someone who combines strong knowledge of EU customs regulations with attention to detail, ownership, and a practical problem-solving mindset.

How You’ll Contribute:

• Export Documentation and Compliance:

  • Prepare complete document packages and provide the required information to customs brokers for export declarations

  • Review commercial data, including declared value, country of origin, Incoterms, and product descriptions

  • Verify export documentation and customs entries to ensure accuracy and compliance with EU customs regulations

  • Prepare responses and supporting documentation for inquiries from customs authorities

• Customs Broker and Authority Coordination:

  • Manage day-to-day communication with customs brokers, transport companies, and customs authorities

  • Investigate and resolve discrepancies related to export declarations and supporting documents

  • Coordinate internal stakeholders during customs reviews and audits

  • Ensure that urgent and non-standard customs cases are handled accurately and on time

• Rules of Origin and Preferential Trade:

  • Assess product eligibility under preferential trade agreements

  • Manage Supplier’s Declarations and prepare the information required for EUR.1 certificates

  • Support T2 procedures and mandatory invoice declarations for San Marino

  • Maintain accurate documentation related to preferential and non-preferential origin

• Non-Standard Shipments:

  • Manage customs procedures for warranty replacements, claim returns, repair shipments, and re-imports after repair

  • Coordinate duty-free re-import procedures and other special customs arrangements

  • Develop case-specific solutions in accordance with applicable EU and local customs requirements, including the BAP system where relevant

• HS Code Classification:

  • Determine and verify HS codes for technical and manufacturing products

  • Collaborate with technical teams to obtain accurate product information and supporting documentation

  • Ensure consistency between product descriptions, technical specifications, HS codes, and customs documentation

• Month-End and Operational Support:

  • Coordinate special export procedures for period-end deliveries

  • Review export transactions and resolve documentation issues during month-end closing

  • Align with warehouse, logistics, finance, and other internal teams to ensure timely shipment processing

  • Provide practical guidance on export requirements and perform pre-shipment documentation checks

• Process Improvement and Automation:

  • Identify opportunities to improve customs and export workflows

  • Collaborate with IT and operations teams on ERP improvements and process automation

  • Support the development of scalable and reliable customs compliance processes

What You’ll Bring to Xometry:

• 3–5+ years of professional experience as a Customs Specialist, Customs Br