Director, Commercial IT – Platform Engineering (Patient Platforms)

Director, Commercial IT – Platform Engineering (Patient Platforms)

Gaithersburg, MD

At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration. Always committed to lifelong learning, growth and development.

About Commercial IT

Commercial IT is a global IT capability supporting the Commercial organisation. We business partner with Commercial areas: Biopharma, Oncology, International and Japan – and also Rare Disease Unit. We operate out of hubs sites including in the UK, Sweden, US and out of our Global Innovation Technology Centres in India and Mexico – and in markets all over the world.

Here our work has a direct impact on patients – transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining innovative science with leading digital technology platforms and data. All with a passion to impact lives through data, analytics, AI, machine learning and more.

This role handles core leadership of US Patient Platforms & associated technologies covering E2E ownership and accountability of solutioning, low-level design, development, execution and operational management of production. Technologies: Salesforce Communities, Health Cloud, AgentForce, Einstein, Salesforce Voice over AWS & AppExchange implementations

This role sits within Solution and Service Delivery in Commercial IT and will leading collaboration across all engineering roles, test, capability & the business including working closely with third party suppliers both software vendors and professional services.

Typical Accountabilities

• Platform Director will maintain deep working knowledge of platforms/products/infrastructure aligned with US Patient Services

• Lead build, test, and deployment activities for assigned platform and IT product initiatives

• The voice of technical expertise to peers and 3rd party development suppliers to ensure consistency in alignment to AZ IT and Commercial IT standards and processes taking ownership of both short-term and long-term solutioning strategies

• Overseas  platform engineering resources to ensure validation of business and functional requirements as part of product and platform development responsibilities – runs code reviews and defines, implements and tracks engineering standards

• Serve as an internal consultant on key assigned platforms and technologies for IT and business partners across all business areas

• Evaluate the applicability of new technologies / application features and make recommendations for technology and business strategic roadmaps through prototyping to determine technical viability

• Help refine business requirements, set priorities, lead expectations, resolve issues, and work with the other members of the technical team to deliver innovative solutions

• Collaborate with regional solution architects and capability teams to co-create functionalities with strategic markets with a view to scale globally

• Demonstrate significant understanding of the application development processes of AstraZeneca’s implementation of the product – executes and managements CI/CD pipelines and own DevOps WOW including ensuring SLAs for incident management and service requests are met

• Lead, mentor and coach the AZ Application Development team based globally to increase throughput and quality

• Drives alignment with cyber security best practices ensuring platform is up-to-date and secure, manages all cyber security initiatives and implements fall-out processes in leadership role

Continuous Improvement and Innovation

• Partners with Platform Success Lead(s) on continuous improvement opportunities within platform and product level backlogs, performs platform health checks and actions to mitigate operational risk

• Identifies new hardware/software technologies to fit specialised business needs and configurations

• Identify issues with current processes and complete proposed changes to enhance effectiveness of IT

Essential for the role

• Bachelor's degree

• 10 years of developer experience in Salesforce

• Understanding of the Salesforce technology stack – Salesforce Health Cloud, Salesforce Voice, Salesforce Communities mandatory

• Understanding and use integration patterns – experience designing, implementing MuleSoft mandatory

• Proven track record of design