Surveillance Observer

SUMMARY:

This position is responsible for observing and reporting incidents that might jeopardize the Tribal assets, safety of team members, patrons and the integrity of the games in Spotlight 29 Casino, Tortoise Rock Casino, and any other entities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• The Surveillance Observer is responsible to observe and report incidents that might jeopardize the Tribal assets, safety of team members, patrons and the integrity of the games in Spotlight 29 Casino, Tortoise Rock Casino, and any other entities.
• Keep logs and other documents as required by departmental policy.
• Communicate and coordinate with Casino Directors, Executive Directors, VPs, Public Safety, Gaming Control Board, Human Resources, legal court systems and/or the Tribe on an as needed basis.
• Know or have the ability to learn all table and video games in order to document, track, and report cheats and scams.
• Attend meetings when requested and be prepared to present reports.
• Ensure compliance with compliance with Federal, State and Tribal – State Compact, Tribal, NIGC (National Indian Gaming Commission), Gaming Commission, Regulations, Policies Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High school diploma or equivalent
• Two (2) years related or gaming enforcement experience

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequ