Senior Manager, PFS Professional Services

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.   We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, PFS Professional Services and help us do what we do best: propelling business forward.  Progress Federal Solutions is a wholly-owned subsidiary of Progress Software, a publicly held company building products that impact millions of people every day. Across the globe, Progress technology has been used to discover new medicines, run the world’s financial systems, prevent terrorism, and much more.  
 
Progress Federal Solutions focuses on servicing the U.S. government and public sector. Our primary product is a highly differentiated data management platform that helps our customers on their journey to get more value out of their enterprise data. We enable organizations to integrate all their data and metadata, power transactional and analytical applications, and curate data for machine learning and AI.  To learn more visit www.progress.com/federal.   The Senior Manager, Professional Services role is a client facing leader responsible for delivering high quality consulting services and leading customer engagements across a mix of commercial and public sector customers. While the role sits within PFS, the initial focus will be on commercial customers, with an emphasis on driving adoption, measurable outcomes, and long term customer value. This role leads consulting teams, owns engagement delivery, and partners closely with customers, sales, and internal delivery teams to ensure consistent execution, strong technical outcomes, and scalable consulting practices. The Senior Manager balances people leadership, delivery accountability, and technical credibility while serving as a trusted advisor to enterprise customers.
In this role, you will:

Client Delivery & Engagement Leadership

• Lead the successful delivery of multiple concurrent consulting engagements across commercial and regulated customers
• Act as a trusted advisor to customer stakeholders, aligning solutions to business objectives, technical requirements, and value realization goals
• Own engagement health, including scope, schedule, quality, and risk management
• Ensure delivery aligns with applicable security, compliance, and governance requirements
• Escalate and resolve delivery issues proactively to maintain customer satisfaction

People Leadership & Talent Development

• Manage, coach, and mentor consulting team members across experience levels
• Support hiring, onboarding, performance management, and career development activities
• Foster a culture of accountability, collaboration, and continuous improvement
• Balance team utilization while supporting professional growth and retention

Operational & Financial Management

• Own project financials, including forecasting, utilization, and margin performance
• Support capacity planning and resource allocation across engagements
• Apply consistent delivery standards, methodologies, and best practices
• Identify opportunities to improve delivery efficiency, scalability, and quality

Sales & Pre Sales Support

• Partner with sales and solution teams to support pre sales activities
• Contribute to proposal development, statements of work (SOWs), and delivery estimates
• Participate in customer briefings and solution discussions as a delivery leader
• Provide delivery insights to shape services offerings and engagement models

Cross Functional Collaboration

• Collaborate with internal stakeholders across sales, product, engineering, and operations
• Communicate delivery status, risks, and performance to leadership
• Represent consulting delivery in internal planning and execution forums

 Your background:  

• Bachelor’s degree in a related field or equivalent practical experience
• Relevant experience may include consulting, professional services delivery, technology leadership, or public sector program execution
• Advanced degrees or certifications are a plus but not required
• 8+ years of experience in consulting, professional services, or technology delivery roles
• 3+ years of experience managing teams and leading client engagements
• Demonstrated experience delivering complex, enterprise scale solutions in commercial or regulated environments
• Strong client facing communication skills with the ability to engage both business and technical