Telecommunications Technician

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

As a Lumen Network Technician, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance. Carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services.

location and Schedule

This is a full time position in Casper, WY. The typical schedule is Monday - Friday 8am - 4:30 pm. May be assigned to work out of town overnight for varying lengths of time.

The Main Responsibilities

• Install copper cables for projects, maintenance, and emergency repairs.
• Maintain, troubleshoot, and repair existing fiber and copper networks, locating and resolving faults to ensure service continuity.
• Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking.
• Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities.
• Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately.
• Coordinate testing of customer lines with test centers or designated personnel and document results per company standards.
• Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions.
• Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities.
• Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions.
• Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities.

What We Look For in a Candidate

Work Environment:

• Must work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record.
• May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• May require pole climbing certification.
• When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing up to 50 pounds.
• May perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather.)

Compensation

Pay Ranges

Minimum hourly rate: $15.67
Maximum hourly rate: $41.43

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's: Benefits Supplemental Pay (see Network Technician)

#LI-Onsite #LI-CS2

Requisition #: 341461

 

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case bas