Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

The BD Solution Deployment team manages, plans, and coordinates the implementation of BD Medication Management products. Project teams are assigned to customer projects and accounts based on regional and national structures, comprising internal and external cross-functional members working collaboratively toward successful, on-time implementations.

The Implementation Specialist, Tier I, Solution Deployment is an integral member of the cross-functional project team responsible for the implementation of BD Medication Management Systems. This role requires extensive customer interaction, service delivery, and execution of assigned tasks from the implementation plan.

This role must communicate effectively, document thoroughly, and demonstrate problem-solving skills to address project hurdles and delays. Basic device installations, customer training on product administration, and ensuring smooth Go-Lives are key responsibilities.

Key Responsibilities

• Represent BD positively to customers, uphold BD’s core values, and maintain confidentiality of BD proprietary information.

• Provide timely project status updates

• Build strong, lasting customer relationships and act as a customer support resource when needed

• Participate in conference calls and meetings

• Install and support BD Medication Management hardware and software

• Conduct customer training sessions

• Understand and apply basic customer workflow knowledge

• Troubleshoot and resolve basic technical issues

• Complete documentation accurately and promptly

• Manage responsibilities within allocated travel and expense budgets

• Adhere to safety standards and company policies

• Report product complaints and enhancement requests per company policy

• Ensure compliance with vendor credentialing requirements

Knowledge & Skills

• Strong interpersonal skills, promoting collaboration and inclusion

• Self-motivated, independent professional with initiative

• Excellent organizational skills and adaptability

• Proficiency in BD MMS products, solutions, and configurations

• Demonstrates proficiency configuring product-related hardware / software. 

• Demonstrates knowledge and complies with established BD MMS product implementation methodologies and tools or equivalent industry standards.

• Understanding of BD implementation methodologies and industry standards

• Strong analytical, problem-solving, and critical thinking abilities.

• Handle multiple projects while maintaining attention to detail

Education & Experience Required:

• High school diploma required; A combination of education and hands-on experience will be considered.

• Two years (2+) of experience in technical systems, field service, implementation, training, and installation within the healthcare industry, specializing in software applications and technology.

• Strong familiarity with clinical software applications, including BD MMS products, enhancing workflow efficiency and patient care an asset.

• Knowledgeable in dispensing software technology, optimizing medication management and inventory control.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, OneNote) for documentation, reporting, and training purposes.

• Proven ability to train and educate users, with a strong foundation in product training and teaching, ensuring effective knowledge transfer and adoption of new technologies.

Preferred:

• Bachelor’s degree preferred.

Physical & Work Requirements

• This position requires the ability to push, pull, stoop, bend, and lift to 75 lbs.

• Primarily works within a defined geographic territory, with potential assignments outside the region based on account needs.

• Travel required (80%-90%), including overnight stays. Flexible working hours, including nights