Sr. Mgr, Business Operations Mgmt

The group you’ll be a part of

The impact you’ll make

• Provide inputs for future state process/procedural improvements
  • Support and represent GCO/ BDSO's business units' needs to the broader team
  • Approve the to-be process flows, KPI, and organization to support the process flows
  • Support workstream + functional Lead to map persona journeys, use cases/requirements, test case scenarios to executable objectives
    • Review the design of personas, use cases, test case scenarios, documentation, and training materials
  • Support and/ or approve go no go decision
  • Approve data conversion was performed completely and accurately
  • Develop a good understanding of the new system and act as a subject matter expert post go live including training stakeholders and providing CIP roadmaps
  • Drive adoption and acts as a change agent for the operationalization of newly defined processes, procedures, workflows, and systems within the function
  • Support hyper care and change management teams with training and change-related activities

What you’ll do

• Validate current state processes, procedures, standards, and business rules
  • Work cross-functionally to map current state processes, procedures, standards, and business rules
  • Drive continuous process improvements to help the operations scale in alignment with company strategy
  • Approve changes to business rules, processes, and policies
  • Assess data and confirm analysis results​

• Establishe measurable goals that are aligned with Digital Transformation objectives
  • Support business priorities and dependencies to create the business roadmaps 
  • Provide and validates business requirements and deliverables as they pertain to their area of expertise/workstream
  • Contribute to business process re-engineering, change management approach & engagement
  • Support the systems that will be implemented to support the processes

Who we’re looking for

The candidate should 

• Possess end‑to‑end process expertise in CPQ (Configure, Price, Quote) , CRM, and order to cash processes.
• Be a strategic, self‑driven global collaborator
• Trusted representative and voice for the business unit in corporate settings
• Demonstrated customer‑centric change leadership capability
• Proficient at change communication with a global engagement mindset
• Bachelors / Masters with 10 years of industry experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM  (semiconductor industry is a plus) 

Preferred qualifications

• CRM and Sales Systems: Hands-on experience with CRM platforms such as Microsoft Dynamics, Salesforce, or SAP CRM; Microsoft Dynamics experience is preferred.
• Business Analysis Skills: Experience gathering requirements, writing user stories and acceptance criteria, documenting processes, mapping workflows, and translating business needs into system requirements.
• Experience: >10 years in business analysis, CRM systems, sales operations, enterprise applications, or digital transformation programs.
• Process and Data: Strong understanding of sales processes, opportunity management, pipeline management, CRM adoption, data quality, reporting, dashboards, master data management, and enterprise data governance.
• Delivery and Testing: Experience supporting Agile or Scrum delivery, backlog grooming, sprint planning, UAT, defect management, release readiness, business sign-off, and post-launch hypercare.
• Communication: Strong analytic