Applications Support and Maintenance

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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
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Closing Date:

Type of Position:

Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Department:

Business Engagement

Department's Website:

https://ualr.edu/itservices

Summary of Job Duties:

The Applications Support and Maintenance role is to plan, design, develop, implement, and maintain efficient information systems and operations systems in support of core organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. This position is governed by state and federal laws, and agency/institution policy.

Qualifications:

Required Education and/or Experience:

• Bachelor’s degree in Computer Science, Information Science, Mathematics, or IT related field OR
• Associates in Computer Science, Information Science, Mathematics, or I.T. related field with 3 or more years in an I.T. technical support/customer support role (I.T. hardware, software support) experience.

Preferred Education and/or Experience:

• Bachelor’s degree in Computer Science, Mathematics, Information Science, or related I.T. field plus a minimum of five (5) years in information technology with experience managing enterprise-level applications or services.

Job Duties and Responsibilities:

• Assist in the planning, design, development, & deployment of new applications and development of enhancements to existing applications or services;
• Meet with systems owners, stakeholders, and end-users to define business requirements and systems goals, and identify and resolve business systems issues;
• Provide I.T. customer technical support, training, and troubleshooting of issues as needed to end-users.
• Ensure compatibility and interoperability of in-house computing systems;
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems;
• Conduct research on hardware and software products to justify recommendations and support purchasing efforts;
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation d