Program Manager Regional Maxima, Cloud Operations + Innovation

Microsoft’s Cloud Operations & Innovation (CO+I) is the powerhouse behind our cutting-edge Commercial cloud services and the bedrock of our AI product offerings. Our global reach extends to over 60 cloud regions and 200+ datacenters, spanning more than 25 geographies. Through our robust Datacenter infrastructure, we catalyze the cloud services provided by our esteemed Internal partners, including  Microsoft Azure, Bing, M365, Dynamics 365, and Xbox, thereby empowering millions of customers to achieve unparalleled success. 

As a Program Manager Regional Maxima, Cloud Operations + Innovation, you will operate within a robust and impactful team focused on managing the customer and internal growth within our regions. You will be instrumental in working across the company to ensure the health of our Commercial Cloud expansion exceeds customer expectations. Your pivotal role encompasses refining our region management process to prioritize our customers so that they can grow across all Azure Regions and communicating the strategy across Microsoft. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Forge and nurture strategic relationships with key stakeholders and partners across the organization, Azure Core Compute Capacity Teams as well as Business Planning, Azure Marketing and in some cases, Microsoft Customer and Partner Solutions (MCAPS)
• Leverage your business acumen and technical expertise to bolster ongoing customer engagement (internal and External) guaranteeing that our region strategy resonates with customer expectations and that all stakeholders understand the risk of non-performance. 
• Exercise relentless curiosity to uncover and implement process enhancements, thereby fortifying our governance frameworks as we ambitiously expand our commercial cloud footprint amidst the dynamic landscapes of commercial and AI architectures.
• Professional Growth: The Program Manager Regional Maxima, Cloud Operations + Innovation places a high premium on the personal and professional growth of every team member. We are committed to fostering an environment that offers comprehensive training and development opportunities, including: 
  • Career Experiences: Experience diverse roles within the organization to broaden your expertise. 
  • Diversity & Inclusion Initiatives: Participate in programs and events that celebrate and promote inclusivity. 
  • Professional Certifications: Gain industry-recognized qualifications to advance your professional standing. 
• Collaboration: Strengthen interdepartmental relationships within CO+I and with key stakeholders, promoting a unified approach to region expansion that embodies our One Microsoft ethos  
• Critical Thinking: Analyze and ask insightful questions across the multiple teams that have inputs into capacity, understanding both internal and external growth assumptions and challenge assumptions/inputs that don’t align.
• Process Enhancement: Utilize insights from engagements and Root Cause Analyses to refine and automate processes, ensuring adherence to our high standards and driving ongoing enhancements.
• Long-Term Planning: Champion long-term regional health initiatives by applying Regional Maxima principles, focusing on sustained customer success and operational excellence.
• Stakeholder Management: Align internal and external stakeholders with the Regional Maxima Strategy, with clear and actionable next steps. 
   

Embody our Culture and Values 

Qualifications

Required Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 1+ year(s) experience managing cross-functional and/or cross-team projects.
• Experience in product, service, project, program management, software developmen