Customer Service Representative - Lightning Labels

Description

The customer service representative coordinates all activities of the company in dealings with customers, including quotes, processing orders, expediting orders, resolving problems and communicating needs of customers to all departments as needed. 

Primary Duties and Responsibilities

Primarily service “House Accounts” with own account base:

• Enter orders/Quotes
• Handle Artwork bounces
• Handle Proof Approvals and reach out to those who have not approved proofs
• Schedule orders for production
• Act as product expert
• Answer phone calls and emails 
• Support shared email box used by customers
• Customer Status requests
• Provide exceptional service to retain customers
• Handle any issues with order and order changes 
• Liaison between customer, production and prepress
• Manage customers’ expectations
• Other duties as assigned

Requirements

Job Requirements

· Customer service experience in manufacturing

· Excellent people skills/ Genuinely enjoy helping people

· Excellent communication and listening skills

· Attention to detail and quality work

Education and Experience

· 2 years post high school education in business related field of study, 4-year degree preferred, with two years’ related customer 

  service experience or combination of education and experience.

· Ability to interpret a variety  of customer instructions in written, oral and supplied samples and match them  to capabilities of our 

  production process.

· Ability to apply concepts of moderate math and calculate figures such as percentage discounts. 

· Ability to solve practical problems and deal with a variety of variables in situations 

· Ability to speak effectively with customers and other employees. 

Physical Requirements & Environmental Conditions

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

About Us

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive, flexographic and shrink sleeve labels for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals.

The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label”!

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.

We’re passionate about leaving the planet better than we found it. But we can’t do it alone. We need trailblazers, independent and outside-the-box thinkers. People who are eager to learn, eager to succeed and have a passion for working as a team to solve technical and creative challenges.

At Brook & Whittle, we have the opportunity to do impactful work each and every day. 

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover o