Associate Account Manager-Landsberg Orora Orlando

 

 

Landsberg Orora started in 1947, with the philosophy that everything begins and ends with the customer. Today, with locations across North America, Europe and Asia, Landsberg Orora is a market leader in designing custom packaging solutions and supplying a broad range of commodity packaging and stock packaging for our global customers. At Landsberg Orora, we take pride in powering innovations in packaging while ensuring sustainability is fundamental to everything we do. We believe our packaging touches lives and together, we, together as a team, deliver on the promise of what’s inside. From custom packaging design and packaging materials, to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

 

Position Summary

 

Associate Account Managers support the Account Manager with key relationship management, account management, inventory management, and performance improvement services for one or more major customers.  Working closely with the Account Manager, members of the Sales team, and other Division coworkers, Associate Account Manager operate as a point of contact for service, troubleshooting, problem solving and communication on matters specific to assigned customers.  Associate Account Managers develop and improve strong customer relationships to grow accounts and ensure contract renewal. Associate Account Managers identify new opportunities for cost and profit improvements and manage overall account profitability. 

 

Primary Duties and Responsibilities

 

• Manages and troubleshoots daily account order flow and reporting to ensure the highest levels of customer service while searching for efficiencies, cost reductions, and margin improvements.
• Resolves order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Troubleshoots local service or product quality issues. 
• Inventory Management – Works with Customers and Sales team to ensure inventory is adequate to service customer needs. Tracks usage.  Manages “Hot Orders.”  Troubleshoots inventory issues. 
• Tracks aged inventory and recommends procedures for aged inventory reduction.
• Manages customer payments, receivables and credit.  Supports costing, pricing, and invoicing.  Resolves invoicing discrepancies.  
• Supports the Account Manager by handling sample requests, data analysis and reporting on a regular or ad hoc basis, and assistance with special projects’
• Supports seasonal rollouts and new product introductions.
• Supports quoting and ways to build margin and account profitability.
• Supports the development of proposals and participates in sales presentations.
• Supports the Account Manager by handling sample requests, data analysis and reporting on a regular or ad hoc basis, and assistance with special projects.
• Other related responsibilities required to achieve the highest levels of customer service, efficiency and profitability.  

 

Qualifications

 

Education and Experience:

 

• A Bachelor’s degree in Business Administration, Professional Sales, Quality Management, Industrial Engineering or a closely related field is preferred.
• 1 to 2 years of experience in sales or marketing with business to business sales experience interacting with customers.

 

Knowledge, Skills & Abilities

 

• Strong Excel skills for heavy spreadsheet use in tracking, reporting, and following up.
• Strong organization skills that allows the Associate Account Manager to be aware of all sales and operations real time.
• Multitasking with ease is a must, operating independently.
• A strong customer service orientation with a desire to make contributions that solve problems and assist the customers