Automotive Service BDC

About the RoleThe Service BDC Representative is responsible for handling inbound/outbound service calls, scheduling appointments, and delivering an exceptional guest experience that drives shop capacity and retention.Key Responsibilities·       Answer inbound calls, texts, and emails; triage concerns and schedule service appointments·       Proactively place outbound calls/texts for declined work, maintenance due, recalls, and no-shows·       Verify customer/vehicle info, transportation needs (loaner, shuttle, Lyft), and advisor assignment·       Follow call guides and objection-handling scripts; convert price shoppers to appointments·       Send confirmations, reminders, and follow-ups; document all interactions in CRM/DMS·       Coordinate with Service Advisors/Loaner Team to balance capacity and meet daily targets·       Support CSI follow-ups and “close the loop” opportunities·       Meet/exceed KPIs: show rate, conversion rate, appointments set per day, response time, CSIQualifications·       1+ year call center, BDC, or dealership service experience preferred (automotive a plus)·       Strong phone etiquette, typing speed, and CRM/DMS proficiency (Tekion/CDK/MyKaarma helpful)·       Clear written/verbal communication; bilingual English/Spanish a plus·       Organized, coachable, and comfortable in a fast-paced, metrics-driven environment·       Flexible availability (early mornings, some Saturdays)Schedule/Compensation• Full-time; hourly from $18.00 (DOE) + performance incentives • Benefits eligible per company policyEEOWe are an equal opportunity employer.Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.