Bilingual Customer Support

This is a remote position.

• Full time role
  
• 8:30am - 5:00pm Eastern Time (8:30 PM to 5:00 AM PHT), with 30 minute lunch break / 9:30pm - 6:00am Manila Time
  
• Monday through Friday schedule
  

• Answering Calls:
  
• Respond to customer inquiries regarding cleaning services promptly and professionally.
  
• Provide information on available cleaning packages and tailor offerings to meet customer needs.
  
• Scheduling:
  
• Coordinate and schedule cleaning appointments efficiently, considering customer preferences and availability.
  
• Ensure timely communication with customers regarding scheduled services.
  
• Recording Quality Issues:
  
• Document and report any quality issues or concerns raised by customers during or after cleaning services.
  
• Collaborate with the cleaning team to address and resolve quality-related matters.
  
• Quoting:
  
• Provide accurate and transparent quotes for cleaning services based on the scope of work.
  
• Clearly communicate pricing details and any additional information necessary for customer understanding.
  
• Requesting Feedback:
  
• Actively seek feedback on the cleanliness and satisfaction levels from customers.
  
• Utilize feedback to continuously improve the quality of our cleaning services.
  
• Follow-up with Leads:
  
• Reach out to potential customers expressing interest in our cleaning services.
  
• Provide detailed information, answer inquiries, and follow up to convert leads into satisfied customers.
  
• Requesting Reviews:
  
• Encourage customers to share their positive experiences by leaving reviews.
  
• Monitor and manage online reviews, addressing any specific feedback related to cleaning services.
  

Requirements

• Fluent in English and Spanish (spoken and written).
  
• Exceptional customer service and communication skills.
  
• Organized with strong multitasking abilities.
  
• Previous experience in customer service or cleaning services is advantageous.
  
• Familiarity with scheduling software and CRM systems is a plus.
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job