Director of Operations (Multi-Unit)

Description

FOSS is making waves with its first-ever expansion into Colorado! FOSS is now bringing its premier swim experience to the Centennial State. The new locations—Northglenn, Westminster, Lone Tree, and Castle Rock—will feature all the top-tier amenities that make FOSS a leader in swim education.

As the District Operations Manager (DOM), you will be responsible for collaborating with corporate leaders to implement district operational strategies to ensure organizational effectiveness and district profitability through leading, developing, and mentoring staff; planning, overseeing best practice adherence, ensuring high quality Swim Path curriculum, maintaining high levels of customer satisfaction; and ensuring optimal pool and facility standards. You will be an action-oriented self-starter with a high level of people development, problem solving and process improvement skills.

Qualifications, Skills, & Abilities:

• 5+ years of retail, health and fitness, restaurant, or other related experience in managing multi-unit profitability, customers relations, and staff.
• Bachelor’s degree or high school diploma with equivalent amount of hands-on experience or training necessary to meet the essential functions of the position.
• Up to 30% travel, with overnight stays required in and out of state.
• Strong verbal and written communication skills with the ability to effectively present ideas to internal corporate teams and external partners or vendors.
• Demonstrated ability to lead, manage, and develop leaders.
• Demonstrate aptitude for analyzing data, reports, or related documents to drive decision making.
• Self-motivated with a desire to achieve results and excel individually and as a team.
• Flexibility to manage a shifting work schedule to accommodate school hours of operations including nights and weekends.
• Demonstrate ability to manage multiple priorities and deadlines while maintaining attention to detail.
• Demonstrate ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment.
• Ability to participate in organizational, employee or community engagement events, as necessary.

Compensation Details:

• Base Salary Range: $130,000 - $150,000
• Bonus Potential: Target of 25% (Quarterly)

Compensation for the role will depend on several factors, including a candidate’s qualifications, skills, competencies, and experience. FOSS offers a competitive benefits package, which includes a 401(k)-company match, healthcare plans, and broad range of other benefits.

Essential Job Functions as a District Operations Manager:

Operational and Financial Performance

• Collaborate with corporate leaders to plan and implement financial goals for district including lesson and retail revenue, controllable expenses, staffing levels, inventory management and other aspects of the district’s financial success.
• Lead school management team to plan and manage class enrollments, registration process, and customer engagement initiatives.
• Utilize KPI metrics to build plans of action and drive business results.
• Participate in goal setting and change management processes and lead team to support meeting business goals.
• Monitor and evaluate class enrollments across district to ensure the optimal number of classes are offered to meet enrollment expectations or closed/rescheduled classes mitigate customer concerns or financial losses.
• Ensure a safe workplace by practicing company safety policies and procedures.
• Create and maintain an effective staffing model across district to ensure high quality customer experiences.

Staffing and Talent Management

• Lead, mentor, and guide school management team.
• Develop talent to meet district and company leadership needs including a bench.
• Collaborate with Human Resources Business Partner to identify educational opportunities and growth strategies for team members.
• Review and optimize organizational effectiveness by collaborating with corporate leaders to develop and implement people strategies that maintain an empowering and motivating work environment.
• Demonstrate the ability to build trusted and effective relationships to advance an organizational culture that lives the FOSS Cultural Pillars and Guiding Principles.
• Lead Onboarding activities to ensure new leaders are properly engaged in the company training program and are welcomed onto the team.
• Collaborate with leaders to set clear goals that empower and motivate them to meet pr