Technical Support Engineer – Federal

About Us

At Versa Networks, we're revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO.  We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact.  At Versa Networks, we don’t just build products – we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that's making a real difference in how the world connects and communicates.  

Job Summary

We are seeking a Technical Support Engineer – Federal Customers to provide advanced technical assistance, troubleshooting, and escalation support for Versa products deployed in U.S. government agencies. The candidate must be a U.S. citizen and comfortable working in high-security, compliance-driven environments. This role requires deep technical expertise in networking, cybersecurity, SD-WAN, and SD-LAN technologies, as well as excellent communication skills to support mission-critical federal environments.  

Responsibilities

• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions. 
• Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues. 
• Serve as a technical liaison between federal customers and Versa engineering teams. 
• Document root cause analysis (RCA), workarounds, and permanent fixes. 
• Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks). 
• Participate in on-call rotation to ensure 24x7 coverage for critical government customers. 
• Develop and maintain knowledge base articles and technical documentation for federal use cases. 
• Collaborate with product management and engineering to drive product improvements based on customer feedback. 

Qualifications

• U.S. Citizenship required (ability to obtain a federal security clearance preferred). 
• 5+ years in technical support, TAC, or network/security engineering roles. 
• Strong expertise in: 
• Networking: TCP/IP, BGP, OSPF, MPLS, VPNs 
• Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec 
• Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration) 
• Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus 
• Experience supporting federal government customers or regulated environments strongly preferred. 
• Excellent troubleshooting, log analysis, and packet-level debugging skills. 
• Strong written and verbal communication skills for customer-facing support. 
• Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus. 

 Location: U.S (Remote or On-site as required)
*Applicants must be authorized to work in the United States  Clearance: U.S Citizenship required (Security clearance is a plus)    The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range of $175,000 to $260,000. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.  

Why Versa?

At Versa Networks, we believe in taking care of our people – both professionally and personally. We offer a comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. When you join our team, you can expect:

• Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
• Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
• Flexible