Engineering Operations Manager

Engineering Operations Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

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The Opportunity:

CACI is seeking an innovative Engineering Operations Manager to lead a team of cross functional and technical professionals to support the Department of Department of the Air Force (DAF) Enterprise Information Technology as a Service (EITaaS) program.

This role is based in Chantilly, VA and offers the opportunity to work with a team of seasoned staffing, technical, and program management professionals who thrive on supporting our client's mission and growth objectives.

Responsibilities:
The Engineering Operations Manager will be responsible for leading, designing and implementing engineering operational governance, process and procedures. May assist clients’ technical operations with designing and implementing a 24/7 Command and Control Monitoring service for all device endpoints. Responsible for providing recommendations on how to align short- and long-term operational strategy, performance measures, and fiscal impact.

Job duties include:

• Assess a diverse operational landscape and determine industry best practices using information technology tools for automation and orchestration.

• Work with multiple partners in a hybrid computing environment to ensure operational efficiencies across all platforms.

• Assess and plan for the organization’s future needs.

• Prepare governing principles and standards to guide future decision making pertinent to operational domain.

• Determine appropriate operational controls, tools and processes that supplement and enhance the organizations compute environment.

• Partner with IT Leadership team to lead delivery operational metrics.

• Provide guidance and counsel to IT executives and key members of the company leadership team.

• Remain current on endpoint monitoring technologies, architecture and operations trends.

• Perform engagement management responsibilities, including performance reviews, task delegation, project scheduling, project financials, quality review and client management.

• Interview experienced candidates.

• Perform daily standups delivering operational health metrics to various stakeholders

• Establish SOP’s and Policy on operational reporting and after-action reports

• Direct and review the work of project team members

• Define continuous improvement opportunities and project

• Work with assigned technical lead to prioritize work and ensure successful delivery of program, and project, milestones.

• improvement efforts within the overall project strategic plan.

• Lead and design robust change management practices for operational control of all DAF endpoints

• Lead and manage the daily activities of Tier 2 Administrations, Watch Floor Operators, and Support Engineers

Qualifications:

Required: 

• Current Secret security clearance

• 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).

• 5 years’ experience in service management technologies in a fast-paced enterprise environment.

• Experience implementing and tracking service level or metrics reporting.

• Experience developing best practices for production support and governance.

• Experience overseeing operational management policies and procedures.

• Prior experience providing operational management and support across wide geographical area(s).

• Experience leading architecture and design of highly scalable, available, and elastic solutions that implement industry best practices.

• Expert in leading operational excellence in projects of large-scale.

• Expert in leading technical migration, integration and consolidation activities.

• Prior Management experience leading large-scale initiatives.

• Ability to develop point papers, briefings and presentations, and make formal oral presentations of these materials to all levels of government personnel.

• Excellent communication skills, both verbal and written and must be able to effectively interface with management of all levels.

• Experience establishing and implementing strategies to achieve business results

• Experience establishing shift rotations for 24/7 operation