Analyst, Business Intelligence

Who We Are

 

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. 

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

 

The Business Intelligence Analyst transforms data into actionable insights that support strategic decision-making across the organization. This role conducts advanced analytics, manages data infrastructure, and collaborates cross-functionally to improve business performance and operational efficiency. 

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required. 

 

Responsibilities include but not limited to:

• Analyze business and customer data to generate actionable insights. 
• Develop and maintain dashboards and visualizations. 
• Conduct advanced analytics (e.g., cohort analysis, risk modeling). 
• Collaborate with Marketing, Finance, Contact Center, and SPG teams. 
• Present findings to business partners. 
• Manage and optimize data models.  

 

We're Excited if this is You:

Experience and Qualifications of the Role:

• 2+ years of experience in analytics or business intelligence roles. 

• Proven ability to deliver business impact through data analysis and insight generation. 

• Strong SQL and data modeling skills. 

• Demonstrated ability to collaborate cross-functionally with teams and business partners. 

• Excellent communication skills, including the ability to present complex data and analysis. 

• Strong business acumen and understanding of key performance metrics. 

 

Computer Skills Needed to Perform the Job:

• Experience with business intelligence tools such as Looker, Tableau, or Power BI. 

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). 

• Experience with SQL for querying and data manipulation. 

• Familiarity with cloud-based data platforms (e.g., Snowflake, BigQuery). 

• Understanding of ETL processes and data pipeline management. 

• Comfort working with large datasets and relational databases. 

• Ability to learn and adapt to new software systems quickly.