Customer Service Representative (AZ, 10/6 Start)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring Customer Service Representatives to help grow our company and ensure our mission is achieved! 

Thіѕ rоlе іѕ а wоrk-frоm-hоmе роѕіtіоn аnd you must reside within a 60-mile radius of Glendale, Arizona.   

Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. 

WE ARE: A team of operations experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness. Our Customer Service department has one goal: to create a positive, engaging, and memorable experience for our customers and agents while driving the business. 

YOU ARE:  A Customer Service rockstar who loves leading others to provide a world class customer experience. Customer Service is not just a department but an essential value, you will be responsible for supporting our customers through their lease-to-own experience you have the opportunity to make a difference on every call. We expect that our Customer Service Representatives have clear effective communication, and a positive attitude while problem-solving on every call to ensure that our customer’s needs are met.  While every call varies the goal of providing a world-class experience is the same.  

OUR DAY-TO-DAY: 

• Responsible for in-bound and out-bound calls

• Provide top tier support and service to our customers 

THE DETAILS:

• Start Date: Monday, October 6, 2025

• Virtual Training: 4 weeks, Full Time/mandatory, Monday-Friday, 7:30AM-4:00PM; 100% attendance required

• Full Time Shifts Available: Monday through Friday, either 8:30AM-5:00PM, 9:30AM-6:00PM, or 10:30AM-7:00PM

• Saturdays AND/OR Sundays Required

• Compensation: $17.00/HR

YOU’LL BRING: 

• Customer Service and prior collections experience with impeccable interpersonal skills

• Excellent verbal and written communication skills

• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously

• Phone experience in a customer service/call center environment

• High school diploma or GED equivalent, must also be 18 years or older 

 REQUIREMENTS FOR WORK FROM HOME: 

• You must be located within a 60-mile radius of Glendale, AZ

• You must have a designated home-based workspace (preferably one that is quiet and free from distractions)

• You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-spee