KONE Business Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

As our Business Service Agent, you will manage minor aspects of contract billing for specific branch offices and create invoices along with customer-related forms to be submitted for payment, along with managing the verification of billing documentation created by Project Billing Analyst or Specialist and has documentation signed and submitted via email, mail, or fed-ex.

Essential Functions:

• Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.

• Submission of national, non-national invoices into portal websites. Coordination with branches and account managers to ensure that all requirements are met for submission to subject matter expert for all assigned national accounts.

• - Single point of contact for all assigned national accounts. Assist with A/R account reconciliation for assigned national accounts. Working with KONE and customer tools and systems for invoice generation and submission. Problem solving and investigation for invoice questions and concerns from internal or external customers.

• Direct point of contact for various third-party payer sites, including maintenance for invoice payment status. Collaborate with Contract department to ensure accurate rates and requirements for all assigned national accounts.

• Review and distribution of ZDMR reporting to account managers as per defined deadlines. Receipt of responses and coordination with billing specialists on billing status and requirements.

• Maintenance of third-party representative relationships, including verification of billing with account managers, retrieval of required documentation, collaboration with A/P department for payment.

• Maintenance of department database of all account assignments, contract information, billing requirements, submission procedures.

• Maintaining training materials and documentation for all assigned national accounts.

You will bring 2+ years of relevant experience in the finance/customer service/quality/change/project management field to our KONE family. You will use the knowledge gained when obtaining your associate's degree or 5+ years of relevant working experience which includes excellent interpersonal skills, working knowledge of Microsoft product/SAP, and a strong focus on organization/prioritization/adaptability. 

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: 

• We value your authentic self 

• Diversity, equity and inclusion is embedded in our strategy and values 

• Collaborative, creative and supportive work environment 

• Passionate about safety, quality and innovation 

• We care about the communities where we live and work 

Just some of our many benefits include: 

• Competitive salar