Sr Jira & Confluence Administrator

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

The Senior Atlassian Administrator will own and provide strategic direction for our critical cloud-based Atlassian tool suite. The goal of this role is to empower the teams at HI by optimizing the capabilities of the Atlassian suite, increasing productivity and fostering collaboration. You’ll support company-wide operations by providing a comprehensive platform for HI teams to track and manage their work. You’ll leverage the Atlassian platform to enhance organizational efficiency, improve development velocity, and facilitate seamless cross-functional work, directly supporting the company’s mission to solve America’s retirement savings crisis.

What you get to do every day

• Own the administration of our cloud-based Jira, Jira Service Management, and Confluence instances with a heavy focus on dashboards and reporting 
• Manage third-party apps and integrations between Atlassian and other systems such as Salesforce, Slack, Github, and PagerDuty
• Handle routine Jira and Confluence support requests
• Assist users with Confluence wiki content management and customization, promote adoption of internal wiki knowledge base
• Serve as the primary Atlassian subject matter expert, proactively advising executive leadership (including the CTO) on strategic tooling roadmaps, investment decisions, and platform scalability
• Own the annual licensing lifecycle for the entire Atlassian tool suite and related third-party applications, managing budget and vendor relationships.
• Lead the design and implementation of optimized, scalable, and user-friendly workflows that enforce best practices and enhance efficiency for engineering, product, and business teams.
• Collaborate with internal stakeholders to understand their business processes and determine ways to optimize and improve them within Jira
• Utilize your systems design skills to tailor Jira workflows and related configurations for complex and high impact projects
• Support strategic initiatives: growth and scaling, automation efficiencies, business continuity and security, and data integrity

What you bring to the role

• 5+ years Jira/Confluence admin experience
• Demonstrable experience integrating Atlassian with complimentary systems using third-party apps or custom scripts 
• Strong knowledge of JQL, Jira automations, and dashboard and reporting tools such as eazyBI, Structure, Rich Filters, and Advanced Roadmaps
• Strong understanding of Agile project management methodologies
• Deep expertise in Atlassian Cloud administration and understanding of governance and security best practices within a cloud environment.
• Excellent problem-solving skills, process implementation skills and ability to balance multiple, competing priorities
• Proven ability to act as a mentor, trainer, and consultant to stakeholders, translating complex technical configurations into clear business requirements and processes
• Excellent oral and written communication skills, ability to articulate complex technical ideas clearly and concisely
• Expert guidance; you know the best ways to use Atlassian products and you proactively and effectively communicates pitfalls to stakeholders
• Atlassian Certified Professional (ACP) certificati