Sr. Manager, Accommodations Operations

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s diversity and creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Our Vision is to collectively create what’s next by harnessing sport, community and the power of our differences. Our Mission is to create an unparalleled Paralympic and Olympic Games for athletes, fans, partners, our community and our people.

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Manager, Accommodations - Operations, Systems, & Finance

The Senior Manager, Accommodations – Operations, Systems & Finance is responsible for overseeing the core systems, tools, and financial processes that support LA28’s Accommodations department. This role supports the maintenance and functionality of the Accommodations Management System (AMS), distribution and tracking of Accommodations Allocation Agreements (AAA), invoice reconciliation, rate gathering and auditing efforts, and oversees various accommodations-related platforms and vendors.  

Working closely with the Accommodations Stakeholder Relations team, this role supports the efforts of coordinating contract execution, handling operational and invoice-related issues, and managing hotel rate data as well as hotel relationships. The ideal candidate will bring a structured, systems-driven approach and thrive in a high-volume, detail-oriented environment. 

This role reports to the Head of Accommodations. 

Key Responsibilities:

Systems Management (AMS & Functional Tools)

• Lead the maintenance, structure, and user management of the Accommodations Management System (AMS) 
• Build and operate the Help Desk function tied to AMS, including protocols, response tracking, and training documentation 
• Administer rate-gathering tools and overall data tracking 
• Ensure integrations and data consistency across platforms, including Finance and other Functional Areas (FAs) 
• Manage tracking and data tools for Accommodations team 
• Integration between Accommodation teams and other functional are