Find your calling at Mercy!

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Position Details:

Senior Practice Manager – Mercy Primary Care

Full time

Location :  12855 N Forty Dr, St Louis, MO 63141

Position Summary
The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles. The Senior Practice Manager provides operational oversight and strategic direction for Mercy Primary Care practices, partnering with physicians, providers, and caregivers to enhance performance, improve workflows, and support Mercy’s mission of delivering compassionate, high‑quality care.

Minimum Qualifications

Education

• High school diploma or equivalent.

Experience

• 5 years of healthcare or supervisory experience.

Skills, Knowledge & Abilities

• Leadership: Ability to inspire and motivate caregivers to achieve practice goals.

• Problem-Solving: Competence in identifying issues and implementing effective solutions.

• Communication: Clear and concise verbal and written communication skills.

• Teamwork: Ability to collaborate effectively with physicians, caregivers, and cross-functional teams.

• Time Management: Ability to prioritize tasks and manage multiple responsibilities.

• Adaptability: Flexibility to adjust to changing priorities and fast‑paced environments.

Preferred Qualifications

Education

• Bachelor’s degree in healthcare administration, business, or related field.

Key Responsibilities

Caregiver & Provider Leadership

• Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes.

• Select, supervise, and support practice staff.

• Arrange and coordinate role-based training programs.

• Provide practice-level orientation for new caregivers.

• Oversee staffing performance, daily functions, and workflow efficiency.

• Complete and deliver annual performance reviews.

• Develop and coordinate caregiver engagement plans.

• Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork.

• Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value‑based outcomes.

Patient Experience & Quality

• Provide overall leadership of Patient Experience goals, initiatives, and action plans.

• Lead service recovery efforts within the practice.

• Manage provider schedules and staffing to ensure optimal patient access to their care team.

• Ensure a culture of compassionate, patient‑centered care across all practice locations.

Operational Leadership

• Oversee daily operations of one or multiple primary care practice sites.

• Ensure operational standards are implemented, followed, and continuously improved.

• Coordinate with facilities management to maintain a clean, safe, and efficient physical environment.

• Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency.

• Educate staff on day‑to‑day policies, procedure