Senior Content Designer

Intro 

At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.

Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.

About the role

We’re looking for a seasoned Senior Content Designer to shape how people understand and experience Pleo. In this role, you’ll drive content design for a major area of our product - influencing strategy, defining voice and structure, and delivering outcomes through clear, human-centered communication.

Great experience is at the heart of that mission. Not just what people see, but how information guides them, reduces friction, and builds trust. How words empower and delight. That’s where you come in.

You’ll work closely with product, design, and engineering leadership, partner across disciplines, and raise the bar for how we design with language at scale. This is a strategic and hands-on role for a content design expert who thrives in complexity, communicates with clarity, and believes that simplicity is earned.

Please note: We are unable to offer visa sponsorship for this role in any of the listed locations.

What you will be doing

As a Senior Content Designer, you’ll be a strategic IC with wide influence across products and teams. You will:

• Shape strategy: Partner with product and design leadership to define how content supports business and user goals at scale.
• Lead projects: Drive the end-to-end content strategy and execution for major product areas (e.g. onboarding, reimbursements, payments, Cash Management).
• Advance systems: Build and maintain scalable content design systems, frameworks, and pattern libraries that ensure clarity and consistency across products.
• Influence & advocate: Champion the role of content design across the organisation, ensuring it’s embedded early in product thinking and decision-making.
• Research & evidence: Partner with Research and Data to test, measure, and validate content solutions; use evidence to influence stakeholders and improve experiences.
• Cross-functional content work: Collaborate closely with Design, Product Management, Engineering, Marketing, and Localization to align content with broader Pleo strategy.
• Tackle ambiguity: Work on 0→1 projects and ambiguous spaces, creating clarity and direction where little exists.

What you bring

• Experience: ~5+ years in content design / UX writing, with a proven track record of high-impact product initiatives.
• Portfolio: Strong portfolio demonstrating end-to-end ownership of product flows, systems, and frameworks - not just copy fixes.
• Strategic mindset: Ability to connect content decisions to business outcomes, product metrics, and long-term customer value.
• Systems thinking: Expertise in building scalable systems - content libraries, naming conventions, voice/tone frameworks, design systems integration.
• Leadership & influence: Skilled at driving alignment across teams and functions; able to influence senior stakeholders with clear rationale and evidence.
• User-centered design: Comfortable with research, usability testing, data analysis, and applying insights to content strategy.
• Craft & clarity: Mastery of concise, clear, human-centered language; skilled at adapting tone for different contexts and audiences.
• Accessibility & inclusivity: Understanding of accessibility and inclusive design principles.
  
  

Extra bonus points if

• You have experience working with design systems or content design systems.
• You’re familiar with performance metrics related to content (e.g. comprehension, error rates, conversion, engagement).
• You have experience with localization or multi-language content.
• You are interested in AI tools for content generation or augmentation.

Who you’ll be working with and reporting to

You’ll report to our Head of Content Design and work closely with leaders and individual contributors across Product, Engineering, Marketing, and Brand. 

We’re a tight-knit design org that values deep thinking, clear storytelling, and building with care. We show up for each other, we ship with intent, and we believe that great design is a team sport where everyone is owning their part.

How you’ll develop i