Project Manager

Project Manager - Kentwood, MI

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking a Project Manager to join our Transportation Technologies team in Kentwood, MI. This is a fantastic opportunity to grow a versatile career in quality and certification testing. 

Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely. Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards.

What are we looking for?

The Project Manager will be responsible for planning, organizing, securing, and managing resources to bring about the successful completion of specific project goals and objectives with a key strategic Intertek partner.  This position will act as the client representative to the business by evolving various internal procedures, forming close links between key personnel, and utilizing available tools to ensure exceptional customer service levels and a successful delivery model.  This position will be responsible for providing decisional support to internal and external customers. Would be expected to learn and adapt to the subject matter of the program and grow into an expert resource. 

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more. 

What you’ll do:

• Utilize knowledge of project scope and work with appropriate personnel to ensure updates to the schedule are given when applicable,
• Drive projects through to completion by directing when, where and by whom each project is done
• Build relationships with parent and supplier clients to become a single point of contact for those clients for all of their needs and requests; Resolve client issues and/or escalate when necessary 
• Step in on any projects that need additional high level support and communication, 
• Coordination with other offices for moved/shared projects (Intra-Office Transfers (IOTs)); Communicate with client regarding scheduling regardless of where work is being completed
• Management of subcontracted work
• Supervise Project Coordinators to maximize their efficiency and allow for additional bandwidth during times of need,
• Perform required documentation review and support supplier and completing documentation requirements correctly. 
• Track and report program KPI’s to key stakeholders. 
• Perform other work as required

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above-defined duties.  

Minimum Requirements & Qualifications:

• Bachelor’s Degree in Engineering, Science, Business or other related area required; Advanced degree preferred.  Would accept certification or associate's degree if paired with relevant industry experience.
• 2+ years of Project Management experience
• 2+ years experience in a position with direct customer interaction
• Prior experience managing or scheduling projects
• Prior experience working with cross-departmental or cross-disciplinary stakeholders
• Demonstrated experience with conflict resolution
• Excellent customer service and interpersonal skills
• Excellent communication skills, in both verbal and written formats; Must have the ability to effectively interface with staff and clients
• Excellent time management and organizational skills
• Microsoft Office expertise, including Word, Excel, and Outlook, MS Project experience a plus
• Must be detail oriented
• Ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
• Ability to make timely decisions with incomplete information under tight deadlines and pressure
• Ability to problem-solve effectively
• Must have proactive and positive attitude

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter exper