(Senior) Solutions Engineer (f/m/d) - Remote within Pacific Time Zone

How you will an impact

As our (Senior) Solutions Engineer, you will consult development teams at leading global brands looking to adopt Hygraph. You will closely work with our Senior Account Executive, Solutions Architect, and Head of Sales, to win new enterprise customers and guide CTOs and Software Engineers on how to optimally use Hygraph in their ambitious projects and be part of a vibrant community of GraphQL enthusiasts. You will report directly to our Head of Sales. Your prior experience as a Sales Engineer, Solutions Architect, Pre-Sales Engineer, and Software Developer will help you shape the future of our rapidly growing company.

Our Sales team is focused on generating new revenues by prospecting, qualifying, consulting, and, ultimately, signing new mid-market and enterprise-grade customers across industries and regions. As a company, we are focused on product adoption with an enterprise offering, and most of our efforts on the user-facing side are to empower developers to build their best with a modern stack.

Some of your tasks and responsibilities:

• Supporting the sales process from a technical point of view and presenting Hygraph technology and vision to executives and technical contributors at prospects and customers.

• Showcasing developer functionality to prospects, as well as how modern technical frameworks work together with Hygraph.

• Advising new customers on their solution approach, be it the initial Hygraph setup, choice of frontend, or 3rd party tool integrations.

• Maintaining a broad and deep technical understanding of the product roadmap and the underlying technologies and use cases.

• Conducting technical workshops and onboardings, as well as pre-sales to convey product knowledge.

• Helping the sales team to win new enterprise customers and earning commissions accordingly.

Requirements

What we expect from you:

• Previous experience in front-end web development and as a B2B sales engineer of an API-led software product.

• Familiarity with modern application-building technologies (ex. GraphQL, React, Next.js, Svelte, etc.), software development approaches (ex. microservice architecture, serverless), and, optimally, database architecture.

• Genuine interest in how our customers and prospects have chosen to build their software infrastructure and enjoys helping solve their problems.

• Very good communication skills, with the ability to explain technical concepts concisely. 

• Great to have: Experience with SaaS products targeting enterprise customers.

The Process

• Intro call with Talent Acquisition Manager.
• Interview with Hiring Manager(s).
• Case study presentation.
• Team-fit conversation.
• Reference Check and Offer.

The response time is usually within 1-2 weeks for each step. You could expect some alterations when necessary.

About us

At Hygraph we're building the leading GraphQL Federated Content Platform. Our goal is to enable developers and content operators to create, enrich, unify, and deliver content across platforms seamlessly. We are trusted to manage content for teams from over 50,000 organizations like Telenor, Burrow, Gamescom, and Shure. With over $10M in funding from OpenOcean, Peak, and Paua Ventures, you will be part of a remote-first and globally distributed team of over 60 colleagues, committed to working collaboratively, transparently, and passionately.

Working at Hygraph

• Our teams are passionate about our product.
• Self-motivation, trust, and collaboration is the driving factor for our success.
• We believe in a remote-first approach where everyone is encouraged to do their best from wherever they are and work together with transparency, accountability, and ownership.
• We have a workstation budget to support the remote work on top of providing the latest company IT equipment (e.g. Macbook).
• We are curious, risk-takers, and we experiment with our ideas and make things happen.
• We work together to provide optimal solutions for our users and adapt to the people and market needs.
• Our flexible working model encoura