Sr. Consultant, Data & Insights (Digital Gvmt. Platforms)

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. 
GXG is a fast-growing agency at a high-growth tech company, seeking a Senior Data & Insights Consultant to operationalize, analyze and measure performance of campaigns within a strategic digital communications program. The ideal candidate will have expertise in reporting on multi-channel outreach and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner. Our Senior Data & Insights Consultants digest and analyze data and derive insights, which they build into custom reports and dashboard visualizations, to convey a narrative in line with our customers’ digital communications goals and priorities, applying intuition and experience to lead to actionable recommendations.    Strong candidates are highly strategic, very comfortable with numbers, and able to communicate the narrative that the numbers are showing effectively and calmly, even under deadline pressure and with customers. Candidates should have experience analyzing multi-channel outreach and segment behavior, collaborate with multidisciplinary teams on how best to demonstrate results to our customers, and convey actionable insights and optimization recommendations in a cohesive, customer-friendly manner. Top candidates will have strong experience in building actionable, client-facing dashboards incorporating multiple data sources.  Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers.

Who We Are:

• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. 
• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions. 
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. 
• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. 

How We Show Up to Work:

• Demonstrate a polished, professional relationship with colleagues and customers. 
• Assume positive intent. 
• Be collaborative. Create space for and be open to different expertise and experiences. 
• Be dependable and reliable for our customers and our colleagues. 
• Be organized and manage your own workload. 
• Be proactive. Be willing to jump in, not wait to be told. 
• Be willing to try something new, not dependent on documented examples. 
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.  
• Be open to feedback. Listen with the same passion with which you want to be heard. 
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. 

What your impact will look like:

• Directly ensure quality assurance of project deliverables including strategies, messaging, reporting, dashboarding and presentations for all client projects.
• Mentor and coach practice area members guiding them in their skills development and providing oversight and feedback on their deliverables
• Lead GXG team members through internal trainings and external opportunities.
• Strengthen value and efficiency of current GXG offerings
• Expand new and custom GXG offerings by incorporating customer feedback, scaling offerings to assure capture in varying budget scenarios, and synergizing with the product groups.
• Partner with other teams to improve efficiency of cross-functional delivery. 
• Support GXG team members and other department resources to manage the scope, timeline, and delivery of project support and deliverables.
• Oversee supervision of cross functional operations and contractors.
• Provide expertise as adviser to team members and clients.
• Develop, grow and manage strategic customer relationships
• Closely collaborate with GXG mul