Manager, Corporate Functions Control Management

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience, Corporate Functions Governance & Control, Aviation, Internal Fraud Center of Excellence and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control team within ESS serves as the business unit Governance & Control Management function for several corporate groups including ESS; Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG); General Counsel’s Organization (GCO); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).

The objective of the Corporate Functions Governance & Control Governance team is to enable risk governance and control management for Corporate Functions, through a structure that governs, identifies, assesses, manages and reports on enterprise, operational and compliance risks.

The Corporate Functions Governance & Control team is looking for a Manager. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.  

The Manager, Corporate Functions Control Management will: 

• Conduct Risk and Control Self Risk Assessment (RCSA) for Corporate Functions business units
• Identify control gaps, deficiencies, and areas of heightened risk exposure, and support development of remediation activities 
• Facilitate business unit risk assessment and testing activities to ensure compliance with regulatory and internal standards
• Document and project manage deliverables to completion 
• Categorize controls and map to risks (e.g., cross-BU process-control mapping) 
• Proactively help identify certain areas of high-risk for intervention
• Collaborate with stakeholders to support control improvements 
• Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
• Support sharing insights, better practices, themes, etc. across the enterprise 

Required Qualifications:   

• 4+ years of experience with minimum 3 years of experience in Operational Risk

• Understanding of operational risk management lifecycle activities, including risk identification, control design, testing, issue management, and remediation 

• Strong analytical and problem-solving skills, including the ability to analyze data, identify trends, evaluate risk scenarios, and escalate potential issues appropriately 
• Strong project management with ability to manage multiple deliverables simultaneously and to apply control and compliance frameworks
• Strong attention to detail and ability to operate effectively in fast-paced environments with evolving priorities
• A strong operational risk management skill set, with experience supporting global platforms, processes, or capabilities.
• Experience in business process design and process improvement, including developing end-to-end process maps.
• Strong understanding of control design and conducting control tests and assessments.
• Deep knowledge of applicable laws, regulations, and risk-related requirements of financial services firms.
• Strong Microsoft Excel, PowerPoint, and Word skills. 
• Strong communication and presentation skills, with the ability to express ideas and recommendations clearly and succinctly. 
• Excellent interpersonal skills, with the ability to be both collaborative and be inclusive within a team environment.

Preferred Qualifications:   

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous 
• Exposure to data analytics, automation, or AI/GenAI use cases in risk/control environments 
• Experience in at least one of the following:   

• Supporting identification of risks throughout business processes and systems 

• Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met 

• Supporting independent control monitoring, including identification of control improvements 

• Supporting the identification of areas of risk for intervention, including c