Quality & Continuous Improvement Technician

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
 
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 
 
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 
 
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

The Quality & Continuous Improvement Technician is an on-site, floor-level role within the Quality Management System (QMS) team, reporting to the Quality Manager. This individual serves as a daily quality resource, identifying defects, resolving product and order issues in real time, observing workflow gaps, and partnering with operations and training teams to implement lasting process improvements. Embedded in day-to-day operations across our integration facilities, this technician plays a hands-on role in maintaining quality standards and driving continuous improvement at the process level.