Senior Program Delivery Manager (EMEA)

<p><strong>About us</strong> </p><p>At Fenergo, we’re not just building software, we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.</p><p>We’re more than a global leader in AI-powered client lifecycle management, we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.</p><p>But we don’t stop there.</p><p>At Fenergo, we believe in a world where financial institutions aren’t just compliant, they’re confident. Where technology doesn’t just meet regulations, it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.</p><p>Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.</p><p>Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future together.</p><p><strong>What does this role entail?</strong></p><p>As a Senior Program Delivery Manager at Fenergo, you will be at the forefront of some of our most strategic client transformations, leading the successful delivery of complex, multi-workstream SaaS implementations for the world's top financial institutions. This is a high-impact, client-facing leadership role where you will be accountable for programme outcomes, financial performance, and executive-level governance.</p><p>You will act as a key leader within our global delivery community, not only executing with excellence but also mentoring other delivery managers and actively contributing to the evolution of our best-practice delivery frameworks. This is a crucial role for an experienced leader who thrives on navigating complexity, building trusted client relationships, and shaping the standards for world-class SaaS delivery.</p><p></p><p><strong>Main Responsibilities</strong></p><ul><li>Lead the end-to-end delivery of large-scale, multi-workstream client implementation programs, ensuring they are delivered on time, on budget, and to a high standard of quality.</li><li>Own program-level commercial and financial governance, including accountability for Statements of Work (SOWs), change control, budget management, and margin performance.</li><li>Build and maintain trusted relationships with senior client stakeholders and executive sponsors, leading program governance forums and ensuring strategic alignment on key decisions and outcomes.</li><li>Act as a leader and mentor within the delivery community, coaching other Program Delivery Managers, sharing best practices, and setting the standard for delivery excellence.</li><li>Proactively manage program-level risks, issues, and dependencies, providing clear, data-driven reporting and transparently managing escalations with internal and client executives.</li><li>Drive alignment across all internal functions—including Client Success, Product, and technical teams—to ensure a cohesive and seamless delivery experience for the client.</li><li>Contribute to the continuous improvement of our global delivery methodology, sharing learnings from your programs to help refine our playbooks, tooling, and best practices.</li></ul><p><strong>Requirements</strong></p><p><strong>Requirements</strong></p><ul><li>10+ years of experience in program management, with a proven track record of leading large-scale, complex SaaS transformation programs for enterprise clients, ideally in the financial services sector.</li><li>Strong commercial acumen with direct experience shaping and managing Statements of Work (SOWs), change control, and multi-million-dollar program budgets.</li><li>Exceptional executive-level communication and stakeholder management skills, with the ability to build trust and influence senior client sponsors and internal leaders.</li><li>Deep understanding of a range of delivery frameworks (e.g., Agile, Waterfall, Hybrid) and the ability to tailor the approach to the specific needs of complex, multi-workstream program.</li><li>Demonstrated ability to lead and mentor others, with a passion for developing talent and improving how teams deliver.</li><li>A formal project or program management certification (e.g., PMP, PRINCE2, Agile/SAFe).</li></ul><p></p><p><strong>Nice to Have</strong></p><ul><li>Direct experience with Client Lifecycle Management (CLM), KYC, AML, or other financial crime compliance technology platforms.</l