Sr. Manager, Premier Communities Account Management

Position: Senior Manager, Premier Communities Account Management (PCAM)

Who we are:  

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.   
  
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!  

Position Overview:  

Mediacom seeks a Senior Manager, Premier Communities Account Management.  In this role, you will be responsible for overall sales and relationship management with property owners, developers and HOAs in MDU and private residential communities, whether on a bulk- or non-bulk contracted basis.  In addition, you will assist Premier Communities Account Managers (PCAMs) with service penetration and meeting their revenue goals in Residential Communities. 

Company Benefits:  

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find many advantages to joining the Mediacom team such as:

• Health, vision, and dental insurance!  
• Education Enrichment up to $5,000 per year for qualified employees!
• 401(k) with generous company match!
• Paid vacation, holidays and flex paid time off! 
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!  
• Training and professional development!  
• Monthly bonus/commission potential!
• Employee Wellness Program! 

Position Responsibilities:

• Assist PCAM team in all geographical areas to meet/exceed quarterly and yearly Residential Build Revenue and margin goals.
• Develop and cultivate effective business relationships with residential community owners and managers to ensure Mediacom Business is the provider of choice to their residents.
• Prepare and initiate proposals to Residential Bulk prospects.
• Conduct regular individual and group meetings with assigned staff to communicate and provide feedback on sales/performance results, reinforce expectations, and address questions and concerns.
• Ensure that PCAM team is giving all accounts acquired the best possible customer service after the sale is made.
• Work with individual PCAMs to resolve any customer concerns that occur during the term of the service agreement.
• Compile and examine all Residential Build account records in assigned area to assure timely renegotiation to subscription rates and maintain ongoing relationship with Residential Bulk Customers.
• Utilize CRM/Sales Management software on a daily basis for documenting the management of leads through account deployment, as well as ensuring all PCAM team is utilizing the tool.
• Provide management with timely reporting as required and requested.
• Requires regular attendance to report to work per assigned work schedule.
• Performs other functions as assigned.