Janitorial Services Project Manager

Compensation: $63,000.00 - $68,000.00 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

This person will oversee day‑to‑day janitorial operations for a large national retail distribution client. They will ensure the facility is maintained to the highest cleanliness standards, maintain consistent communication with on‑site leadership, and deliver service that meets or exceeds client expectations. The Project Manager is responsible for staffing, training, quality control, escalations, supply management, and ensuring consistent coverage across all shifts. This role requires experience in high‑volume janitorial environments and the ability to manage multiple zones or work areas within a fast‑paced retail distribution setting.

HR Related Tasks

• Ensures that all open positions are posted in a timely manner to avoid under‑target staffing levels and possible impact to service and site.
• Manages payroll‑related items.
• Manages employee concerns.
• Addresses any corrective action with employees.

Account and Site Customer Support

• Weekly quality control inspections of facility – thoroughly follows up on all findings and ensures correction.
• Ensures route cards are provided and maintained for the site.
• Has a strong relationship with client leadership within a high‑volume retail distribution environment.
• Ensures cleaning supplies and equipment are maintained, laundered, or replaced as needed.
• Ensures that all touchpoint cleaning checklists are posted, completed, and retained for verification or audit purposes.
• Ensures other site‑specific checklists are posted, completed, and retained.
• Follows up on all escalations and ensures long‑term correction or resolution – shares updates with national team and SPM.
• Schedules a weekly walk with client site leader to complete quality control inspections and follow up on all findings or call‑outs.
• Manages all product/supply ordering where applicable for site.

Employee Management

• Ensures any new communications regarding SOW, SOPs, etc. are communicated out and/or trained/reviewed with all staff in a timely manner, always meeting deadline provided.
• Completes monthly training with all staff and retains/submits documentation of training.
• Ensures new hire training is completed for all employees coming into the facility.
• Ensures new staff members are trained and fully understand all ABM SOPs for the specified site type.
• Maintains communication with staff across all shifts.

Other Task and/or Requirements

• Has full knowledge of the SOW.
• Immediately reports escalations to National Operations Manager in a timely manner.
• Follows up and meets all deadlines on National Team requests or directives.
• Responds to emails, calls, and texts in a timely and professional manner.
• Hours should be flexible to ensure accountability across multiple shifts.
• Adds “Hours Submission” daily for designated site in SharePoint.

• Excellent written and in‑person communication skills
• Good computer skills and knowledge of software programs – Outlook, Skype, Teams, Excel, Chime, SharePoint
• Ability to learn new customer‑based programs as well
• Experience in the facility service industry with a client‑facing background is preferred but not required
• 3+ years’ experience in leadership and team building
• Bi‑lingual/multi‑lingual a plus
• Ability to work long hours and be available 7 days a week
• Ability to multitask
• Works well under pressure
• Strong self‑management skills
• Must be organized and detail oriented

 

This list is some but not all job duties and/or responsibilities that will be required for this position and managed on a proactive day‑to‑day basis.

 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleane