Sr. Credit Representative

Job Description

Ingram Content Group (ICG) is hiring a Sr. Credit Representative to contribute to our team in LaVergne, TN just outside Nashville. 

In this role, you will provide overall monitoring and management for a portfolio of key accounts or multiple portfolios. You will provide account information to customers when requested, run all designated reports and submit to management by designated date.  You’ll work closely with Reconcilers, ensuring deductions are worked timely and accounts have been reconciled. You will also ensure compliance with policies/procedures and provides training and mentoring to Credit Representatives and other departmental associates. You will support existing Credit Representatives with managing accounts receivable portfolios, customer issues, order releases, etc., during outages. In addition, you’ll perform system maintenance to initiate/remove credit holds, update credit limits, and/or update terms. Also, you’ll have frequent interaction with Credit Department Management and Sales Department associates.

Want to join a key team that helps the world read?

At Ingram, our Accounting and Finance teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry.  We are flexible, have fun, and foster professionalism.  Our focus on providing exceptional customer support differentiates us from competitors. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can’t wait to meet you!

Required Qualifications:

• High school diploma, post-secondary school preferred
• 5 years of credit/collections experience, has an understanding of debits/credits with regards to AR and/or deductions
• 2 years’ work experience that includes interpreting financial statements and preparing cash flow analyses

Required Qualifications:

• Experience working with retail customers

Key Responsibilities:

• Provides account management for assigned key accounts, publisher accounts, or multiple portfolios.  May also be assigned customers on long-term payment plans or accounts requiring close monitoring.
• Communicates internally/externally regarding credit limit, payment negotiations and order release information and documents communications on internal note system.
• Reports and escalates issues to Credit Management that are critical, not in compliance of policy, lack clarity of policy or fall outside of authorized guidelines.
• May assign or increase customer credit limits up to $10,000.00 and make recommendations to management on others.
• Initiates annual credit limit reviews for accounts with credit limits between $50K to $99,999 including a review of Ingram’s payment history and perhaps industry reports. Submits these to management for approval. 
• Initiates formal credit limit reviews for accounts with credit limits > $100K on a semi-annual basis. This review may include financial statement analysis. Identifies strengths/weaknesses of a customer using supporting documentation pulled, including Ingram’s payment history, financial statement review, and credit industry reports.
• Accesses various data bases for researching and processing, including, but not limited to CMOD, CyberSource, Ipage, Business Partners, Sales System, NACM, Web-Admin, etc.
• Handles credit card data, updates Ingram’s systems with cc information, may initiate manual credit card charges. May work in Ipage to make payments on behalf of customer, perform research, or view/update credit card data.
• Makes recommendations regarding certain account actions, to include credit limit changes and In-House Collections, (to management), based on credit investigations.
• Escheats unclaimed property per applicable state laws and prepares and mails escheatment letters.
• Places or removes customers from “Credit Hold” as appropriate.
• Reviews and manages exception orders not meeting assigned parameters for automatic order release.
• Takes action to release/hold orders accordingly within stated service level cut-offs.
• Works with other departments and customer to resolve outstanding disputes.
• Provides weekly or monthly written updates to management regarding past due invoices for accounts based on outstanding balance amounts or past due balances. Utilizes aged trial balance and contacts customers regarding past due invoices to obtain payment information .
• Reviews and reports