Senior ServiceNow Platform Engineer

<p><b>NN Digital Hub</b> is a subsidiary company of <b>Nationale Nederlanden Group</b> located in Madrid, Spain.<b><span>We deliver IT services and solutions for the different international Business Units from Nationale Nederlanden Group</span></b></p><p></p><p>Our main objective is to create, deliver and maintain insurance product management solutions, as service propositions to enable any agent (linked or direct), machine or company to create and sell insurance products in Europe in an automated way and real time.</p><p></p><p>On this occasion, we offer an indefinite contract of <b><span>Senior ServiceNow Platform Engineer</span></b> position.</p><p></p><p><span><span>Are you an accomplished ServiceNow expert with a passion for implementing and governing advanced ServiceNow solutions—especially the AI Control Tower? We have an exciting opportunity for you to join our team as a Senior ServiceNow Engineer, where you will take primary responsibility for the end-to-end implementation of the AI Control Tower platform, drive best practices in AI governance, and mentor teams across the organization. </span></span><span> </span></p><p></p><h1><b>Your Impact as Senior ServiceNow Platform Engineer:</b> </h1><p></p><p><span><span>As a Senior ServiceNow Engineer specializing in the implementation of the AI Control Tower, you will lead the design, deployment, and governance of ServiceNow’s AI Control Tower platform across NN Group. This role is pivotal in ensuring responsible, scalable, and compliant AI adoption, embedding risk-based controls and workflow automation into every AI initiative.</span></span><span> </span></p><p></p><h1><b>What you are going to do:</b></h1><ul><li><p><span><span>E</span><span>nd-to-end implementation of the ServiceNow AI Control Tower, including </span><span>requirements</span><span> gathering, architecture, integration, deployment, and ongoing platform management.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Design and enforce governance processes for AI assets, ensuring compliance with regulatory frameworks (AI Act, GDPR, DORA) and internal policies.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Integrate the AI Control Tower with existing enterprise systems (e.g., Databricks, Collibra, Active Directory, CMDB) to enable unified management of AI models, datasets, and workflows.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Develop and </span><span>maintain</span><span> automated workflows for AI asset onboarding, risk assessment, impact analysis, and lifecycle management, leveraging ServiceNow’s automation and reporting capabilities.</span></span><span> </span></p></li></ul><ul><li><p><span><span>Drive adoption and best practices for AI governance, collaborating with business/product owners, risk and compliance managers, and the AI Center of Excellence.</span></span><span> </span></p></li><li><p><span><span>Monitor and report on AI value delivery, productivity, cost avoidance, and risk reduction using the AI Control Tower’s dashboards and evidence packs for executive updates and audits.</span></span><span> </span></p></li><li><p><span><span>Mentor and guide junior engineers and cross-functional teams in AI governance, platform usage, and compliance requirements</span></span></p></li><li><p><span><span>Stay current with AI regulatory developments and ServiceNow platform enhancements, ensuring the AI Control Tower </span><span>remains</span><span> future-proof and scalable.</span></span><span> </span></p></li></ul><p></p><p></p><h1><b><span>Your Colleagues:</span></b><span> </span></h1><p></p><p><span><span>You will join a dynamic and supportive team focused on delivering innovative solutions. Our team values collaboration and the sharing of knowledge, working together in a hybrid environment to achieve our goals.</span></span><span> </span></p><p></p><h1></h1><h1><b>What do we offer?</b></h1><p></p><p>As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:</p><ul><li><p>We work with a hybrid model</p></li><li><p>Starting financial aid so you can equip your workspace at home</p></li><li><p>Allowance and telework subventions</p></li><li><p>Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time</p></li><li><p>We hire a life insurance and a pension plan for all our employees</p></li><li><p>We establish objectives bonus as a performance reward</p></li><li><p>You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.</p></li><li><p>Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings…</p></li><li><p>We care about people. That is why we are involved in society by facilitating vo