Senior Cloud Operations Engineer - Support and Tools (Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to use tech to tackle housing’s biggest challenges and impact the future of the industry. You’ll be a part of an expert team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will organize moderately complex cloud-related incidents with support from management while proposing and implementing solutions to quickly restore service in order to eliminate or minimize business impact to external and internal customers.

THE IMPACT YOU WILL MAKE
The Support and Tools - Cloud Operations Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Implement and coordinate various essential enterprise wide cloud-related changes.
• Analyze and implement essential changes that arise after provisioning cloud environments for applications.
• Provide technical expertise and support for cloud-hosted application releases.
• Monitor environments and recommend additional controls and governance.
• Facilitate communications about outages/changes between vendors and various internal stakeholders.

Qualifications

Minimum Required Experiences

• 2 years of experience supporting Enterprise Cloud Infrastructure

Desired Experiences

• 3+ years of experience in supporting Cloud Infrastructure
• Bachelor degree or equivalent
• AWS Associate Architect (other AWS Certifications are a plus)
• FinTech experience

Skills

• Experience working in an on-call 24x7 environment 
• Skilled in core AWS services 
• Skilled in service management concepts and standards such as ITIL practices
• Skilled in creating and maintaining relevant support documentation
• Skilled in coordinating change management activities
• Skilled in effective troubleshooting of AWS issues
• Demonstrates strong analytical and communication skills
• Demonstrates good time management skills
• Ability to follow and implement best practice guidance
• Ability to collaborate cross-functionally across multiple teams to resolve cloud related issues

Tools

• AWS Core Services such as EC2, ECS, Lambda, Fargate, EB, EMR, Glue, RedShift, IAM, CloudTrail, CloudFormation, CloudWatch, , VPC, CloudFront, ELB, RDS, DynamoDB, SNS/SQS, S3, EFS
• Programming Languages such as Python, Java, Node.js
• Ticket-based systems such as ServiceNow, JIRA
• Monitoring tools such as Splunk, Dynatrace

Additional Information

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.