IT and Facilities Support Manager

Description

LIFE AT PACIFIC LIFESTYLE HOMES

Experience the difference of being part of the Pacific Lifestyle Homes family. As a two-time recipient of the prestigious Building Industry Association "Builder of the Year" award and the esteemed National Housing Quality Gold Award, we are more than just a homebuilder – we are dedicated to BUILDING BETTER LIVES! From our humble beginnings in 1996, we have grown to construct over 6,500 homes and 130 communities across SW Washington, the Portland Metro area, greater Puget Sound area, and the Boise Metro landscape. Join us and build your career with a company committed to excellence and community impact.

JOB MISSION

Pacific Lifestyle Homes is seeking a skilled IT and Facilities Support Manager to enhance our team by providing hands-on technical support, managing IT assets, and ensuring seamless technology operations across offices, job sites, and model homes. This full-time opportunity offers a chance to make a meaningful impact by empowering employees with the tools and technology they need to excel in their roles. The IT and Facilities Support Manager will play a crucial role in driving operational efficiency, supporting cloud and network infrastructure, and contributing to the company’s continued success and commitment to "Building Better Lives."

WHY WORK HERE

BENEFITS

· Company supported medical, dental and vision benefits for employees and families

· Participation in our 401(k)-retirement savings plan with Company contributions

· New home discount

· 120 hours of paid time off for the first year

· Seven paid holidays

· Paid volunteer hours

· Employee Recognition Program

· Employee Referral Bonus - Up to $1,000

· Engaging company culture – Including our annual “Ferris Bueller’s Day Off”

· And much more!

OUR CULTURE / VALUES

At Pacific Lifestyle Homes, our vibrant culture defines who we are. We believe in the power of open communication, where every voice is valued and heard. With a strong emphasis on personal growth, we offer one-on-one coaching, regular reviews, and prioritize internal promotion whenever feasible. Our actions are guided by our core values of respect, accountability, candor, humility, integrity, and teamwork, shaping every decision we make and every interaction we have.

Build your career at Pacific Lifestyle Homes, where we are committed to the idea that a skilled team can build homes and communities that withstand the test of time. Picture yourself driving by our neighborhoods a decade from now, brimming with pride knowing you played a vital role in their creation. Do not miss the opportunity to make a lasting impact with us!

For additional information about Pacific Lifestyle Home’s Company Culture and how it can enrich your career, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw

WORK ENVIRONMENT

We are an in-office culture with a general work schedule of 8:00am – 5:00pm.

Our dress code and appearance policy reflect our commitment to professionalism and our dedication to maintaining a premier standard as a homebuilder.

Prior managerial reference checks, background check and a pre-employment drug screen are required steps in our hiring process.

We are proud to be an Equal Opportunity Employer.

Requirements

• Technical Support: Provide hands-on support for technical issues related to desktops, laptops, printers, phones, mobile devices, and network connectivity across offices, job sites, and model homes.
• Technology Optimization: Continuously evaluate, provide, and update the technology and tools employees need to excel in their roles, ensuring seamless operations and improved productivity.
• Setup and Troubleshooting: Set up, maintain, and troubleshoot technology, including smart devices, presentation tools, and Wi-Fi networks in model homes, construction sites, and offices.
• IT Asset Management: Conduct audits of IT assets to ensure proper tracking, usage, and availability, identifying areas for optimization and replacement as necessary.
• Vendor and MSP Coordination: Coordinate with external IT service providers (MSP) to escalate complex issues, monitor service tickets, and communicate resolutions with employees. Manage relationships with other external vendors for facilities maintenance.
• Network Infrastructure Management: Support and manage netwo