Director, IT Service Management

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

This role is a part of our broader Enterprise Systems IT function.  Enterprise Systems delivers and supports key applications that are leveraged across the entire company.  Includes HR, SAP, Finance, Legal, and IT for IT platforms (including ServiceNow).  Our remit is to ensure that BTS is ready for the future while continuing to explore and address opportunities to improve what we do today. Our team is currently accountable for:

• Overall Enterprise Systems strategy with alignment to broader BTS initiatives
• Strategic technology planning
• Establishing Capability frameworks, roadmaps and driving investment prioritization against the strategic imperatives
• Delivery Effectiveness
• Talent and workforce strategy
• Continuous Improvement
• Service Management

Job Description

Purpose:

Technology is rapidly becoming an integral part of how businesses operate, evolve and advance and is creating an incredible opportunity for technology professionals within AbbVie to make a direct, relatable impact on AbbVie’s mission.  At the same time, the speed of change in technology is faster than it was ever before.  Emerging trends like AI have driven us to take a strategic look at the future state of our Business Technology Solutions (BTS) organization and ensure that AbbVie BTS is ready now, for the future. 

We are seeking a passionate leader to lead the BTS Service Management capability both operationally and strategically. The scope of the role includes analysis, planning, and implementation of all areas -CMDB, Incident, Problem, Change, Release, Knowledge are the core areas. In addition, this role will be responsible for managing and driving key enterprise level operational metrics and highlighting efficiencies and impro